As a trusted advisor and advocate, you will lead customers from post-sale deployment through quarterly business reviews and executive alignment, working cross-functionally to deliver results and influence product direction.

Key Responsibilities Onboarding & Implementation

• Lead end-to-end onboarding, including discovery sessions, product training, risk assessments, solution design, technical integrations, and security posture setup.
• Guide customers in establishing internal security programs for low-code/no-code (LCNC) and AI standards.
• Translate customer business goals and security requirements into tailored implementation plans.

Technical Advisory & Security Guidance

• Serve as a trusted advisor on LCNC, AI, and enterprise application security best practices.
• Provide hands-on support in configuring policies, addressing platform risks, and building governance frameworks.
• Investigate and troubleshoot security violations, offering clear remediation strategies.

Customer Relationship & Value Realization

• Build strong relationships with stakeholders at all levels, ensuring Zenity’s solutions align with business outcomes.
• Proactively monitor platform usage, risk reduction, and security improvements to demonstrate ROI.
• Identify opportunities for optimization, innovation, and expansion in customer environments.

Strategic Account Management

• Lead Quarterly Business Reviews (QBRs) to showcase progress, risk posture improvements, and roadmap alignment.
• Stay ahead of industry trends, security threats, and compliance requirements to anticipate customer needs.
• Collaborate with Sales, Product, and Engineering to advocate for customer requirements and influence roadmap priorities.

Requirements:

Technical Expertise

• Strong background in cybersecurity, application security, and governance frameworks.
• Knowledge of LCNC platforms, AI governance, and data protection (preferred).
• Familiarity with security standards/frameworks such as OWASP, MITRE, etc.
• Strong analytical and problem-solving skills.

Customer Engagement

• 4+ years of experience in customer-facing technical roles.
• Proven ability to build strong relationships with both technical teams and executives.
• Exceptional communication skills with the ability to translate complex technical concepts into business value.
• Experienced in delivering customer journeys, executive presentations, QBRs, and workshops.

Working Style

• Proactive, self-driven, and outcome-oriented with an ownership mentality.
• Strong team player, able to collaborate across internal and customer teams.
• Comfortable thriving in a fast-paced, dynamic startup environment.
• Analytical thinker who can identify root causes and develop innovative solutions.