In this dual-impact role, you will be the primary technical lead for new enterprise clients. You are responsible for the critical "First Mile"—from technical environment setup to long-term value realization. You will blend project management with deep technical troubleshooting to ensure our Semantic Intelligence™ solution is seamlessly integrated across diverse enterprise infrastructures.

Key Responsibilities

• End-to-End Technical Onboarding: Own the critical implementation phase for enterprise clients by managing environment configuration, coordinating API-based integrations , and executing the "First Mile" of product deployment to ensure rapid time-to-value.

• Advanced Infrastructure Debugging: Act as the primary technical point of contact to diagnose and resolve complex deployment issues within Linux/Unix systems , Windows File Servers , and multi-cloud environments (AWS/Azure/GCP).

• Identity & Access Remediation: Solve sophisticated Authentication and Authorization roadblocks—including LDAP, Active Directory, OAuth, and SAML—to ensure the

  Semantic Intelligence™ platform has secure, high-fidelity access to disparate data stores.

• Product Enablement: Conduct hands-on technical training for security teams to drive deep product adoption and operational excellence.

• Cross-Functional Advocacy: Partner with global Product, CSMs and Engineering teams to escalate technical bugs and advocate for new features based on the infrastructure challenges of the global enterprise market.

Required Qualifications (Must Have)

• Education: Graduation in a STEM field (Science, Technology, Engineering, or Mathematics) is a mandatory requirement.
• Technical Debugging: Hands-on experience on first level debugging in Linux/Unix systems and managing Windows File Server environments.
• Networking & Auth: Solid understanding of network protocols and troubleshooting enterprise Authentication workflows (Active Directory, SSO).
• Experience: 5+ years in a Technical CSM, Implementation, or Technical Account Management role within Cybersecurity .
• Project Management: Proven ability to manage multiple complex enterprise onboardings concurrently with high attention to detail.
• Flexibility to work in late evening or night shift

Why Concentric AI?

• Culture: A "Trust-First" organization built on Trust, Humility, and Learning.
• Innovation: Influence the roadmap of an award-winning AI security platform.
• Growth: High-impact ownership in a fast-scaling startup with competitive compensation.