📍 Copenhagen | 🌍 EMEA & APAC

At Focalx

, we’re building an AI-native damage management platform for finished vehicle logistics — one of the largest, least digitized supply chains in the world.

We work with large enterprise customers

(like OEMs, logistics providers, rail, ports, ro-ro operators) and deploy Focalx directly into mission-critical workflows

. That means complex environments, many stakeholders, and real operational consequences.

We’re now looking for a Technical Customer Success Manager

to own enterprise customers end-to-end — from pilot to scale.

This role is for someone who wants real ownership

, not just account maintenance.

What you’ll own (end-to-end)

You will be the person responsible for making our enterprise customers successful — technically, operationally, and strategically.

Your scope includes:

You’ll primarily work with customers across Europe, the Middle East, and Asia-Pacific

, often in complex, multi-stakeholder enterprise environments.

What we’re looking for (non-negotiables)

You don’t need to check every box — but these three things matter a lot

:

Enterprise customer experience

You’ve worked with large, complex B2B customers

and understand:

• Multi-stakeholder dynamics
• Long decision cycles
• How success, politics, and incentives differ across teams

Strong technical comfort

You’re not a developer, but you:

• Understand integrations, APIs, data flows, and system dependencies
• Can confidently lead technical conversations with customers
• Are comfortable owning the customer side of complex implementations

Ownership mindset

You thrive in environments where:

• Not everything is perfectly structured yet
• You’re expected to figure things out and take responsibility
• Impact matters more than job titles

Startup or scale-up experience is a strong plus here.

Things you can learn on the job (nice-to-haves)

These are pluses, not requirements

:

• Experience with AI products

  , especially computer vision

• Background in logistics, supply chain, or finished vehicle logistics

• Experience with OEMs, 3PLs / 4PLs / 5PLs, rail, ports, or transport providers

If you’re technically strong and curious, we can teach you the domain.

Who this role is great for

This role is a strong fit if you’ve previously been a:

• Technical or Enterprise Customer Success Manager

• Implementation / Onboarding Manager

• Solutions Consultant / Solutions Engineer

  who wants deeper customer ownership

You don’t need 10+ years of experience — but you do

need to have done this before and be ready to take on more.

Why join Focalx

• You’ll work on mission-critical enterprise deployments

• You’ll have real influence

  over how Customer Success is done as we scale

• You’ll work closely with founders, product, and engineering

• You’ll grow fast — because the company is growing fast

If you’re looking for a calm, fully-mapped role, this isn’t it.

If you want responsibility, complexity, and growth

, it probably is.

Apply 📩

Send us your CV and a short note on why this role excites you and what kind of problems you want to own next.