
We are a team of fraud hunters, cybersecurity experts, data scientists, and software engineers that since 2014 share the same dream: make technology a safer place. Every day, we work side by side with our customers to help them safely navigate digital opportunities, while growing their business. And we do it with passion, determination, and constant curiosity about the unexpected. Our purpose is to make people’s life easier and free from the threats hidden in the digital ecosystem. That’s why we designed a real-time technology that enables fraud management teams in financial institutions to detect and prevent financial fraud across all digital channels, while ensuring a safe and seamless experience for the end-users. Recognized as a market leader by industry analysts, today we protect over 60M+ users of top-tier retail and corporate banks against financial online fraud.

We are a team of fraud hunters, cybersecurity experts, data scientists, and software engineers that since 2014 share the same dream: make technology a safer place. Every day, we work side by side with our customers to help them safely navigate digital opportunities, while growing their business. And we do it with passion, determination, and constant curiosity about the unexpected. Our purpose is to make people’s life easier and free from the threats hidden in the digital ecosystem. That’s why we designed a real-time technology that enables fraud management teams in financial institutions to detect and prevent financial fraud across all digital channels, while ensuring a safe and seamless experience for the end-users. Recognized as a market leader by industry analysts, today we protect over 60M+ users of top-tier retail and corporate banks against financial online fraud.
Founded: 2014
Product: AI-powered Fraud Extended Detection & Response (FxDR) platform for digital banking
Funding: €10.0M Series A (Sep 2023) led by United Ventures
Scale (company claim): Protects 120M+ accounts and secures billions of digital sessions annually
Digital banking and online financial fraud across web, mobile, and APIs.
2014
Computer and Network Security
€10.0M
Raised to support market expansion and further develop Cleafy's proactive fraud-prevention platform.
“Series A led by United Ventures (UV T-Growth); EIT Digital Accelerator is also listed as an investor on third-party records.”
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We are looking for an experienced Customer Success Manager to join Cleafy’s Customer Operations team, supporting financial institutions in our historical and core market.
In this role, you will own a strategic portfolio of Italian customers end-to-end to drive product adoption and value realization.
You will act as a strategic advisor to your customers, combining strong technical mastery of our product with the ability to translate product usage into clear business impact.
While you will work closely with Sales on renewals and expansion, this is not a proxy role: you will be hands-on with the Cleafy platform, close to customer data, and accountable for driving outcomes.
Success in this Role Means
This role is open both to strong mid-level profiles ready to take the next step and experienced CSMs who want to work with high-stakes, enterprise customers in the cyber-fraud field.
Responsibilities
1. Customer Ownership & Account Strategy
2. Value Realization & Continuous Enablement
3. Renewal & Expansion Readiness (co-owned with Sales)
Must-have
Nice-to-have
Hiring Process
Working at Cleafy means being part of a group of people who support, respect, and inspire one another, no matter what.
That's why we have been certified by Great Place to Work® (find our page on bit.ly/BestWorkplace-Cleafy).
Join us in redefining customer success, one inspiring story at a time.
Your adventure begins here.
Are you ready to embrace the challenge?
Cleafy is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cleafy are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.