Tasks

As a Technical Customer Success Manager in our conversational AI company, you won't just manage customer accounts – you'll guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions. Your blend of technical expertise, problem-solving skills, and relationship-building talent ensures that customers not only adopt our products but also grow successfully with them.

Main tasks

• Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the specific use cases and business objectives of the customers.
• Testing & QA advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of the bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards.
• Optimization partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
• Relationship architect : Build strong, long-term relationships – as a basis for trust, success and mutual growth.
• Adoption catalyst : Conduct training, enablement workshops and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator : Translate customer feedback and needs into concrete recommendations for action and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout : Work with sales to identify renewal, expansion, and upselling opportunities and drive joint growth.

Requirements

Requirements

• Native-level Polish and strong English language skills; additional languages (especially French) are a plus.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments.
• Strong technical exposure, including familiarity with DevOps practices and on-premise deployments.
• Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing is highly desirable.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is a strong advantage.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills, with the ability to explain technical concepts in a clear, customer-friendly manner.
• Proven ability to manage multiple client projects simultaneously and meet deadlines in a fast-paced environment.
• Team-oriented mindset with a strong focus on driving customer value and achieving measurable outcomes.

Benefits

• Be part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises.
• Join a diverse, global team that values collaboration, open feedback, and strong customer focus.
• Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.
• Gain direct exposure to enterprise clients and real-world AI implementations.
• Help build and grow our Barcelona technical hub, while developing your career in an innovative and supportive environment. 🚀

If you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.

Apply now and become part of a diverse and dedicated team that is actively shaping the future of automation and conversational AI – solution by solution.