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About The Role We’re looking for a Technical Email Marketing Manager to own the operational and technical side of Cleo’s CRM ecosystem. You’ll be the go-to person for making sure every email, trigger, and automation runs smoothly and efficiently.

This is a hands-on role at the intersection of marketing, engineering, and data — perfect for someone who loves problem-solving, clean systems, and getting into the technical detail behind a great customer journey.

Key Responsibilities

• Troubleshoot and optimise – Diagnose issues with triggers, segmentation logic, and email delivery. Understand why users are or aren’t receiving messages and fix it fast.
• Manage transactional and triggered emails – Take ownership of our API-driven email setup to ensure reliability, visibility, and scalability.
• Keep our data healthy – Maintain data hygiene, ensure list integrity, manage suppression and bounce logic, and keep our CRM in top shape.
• Collaborate across teams – Work closely with CRM marketers, data engineers, and product managers to help build efficient, accurate customer journeys.
• Shape the future stack – Help define and evolve Cleo’s long-term CRM and martech infrastructure. Identify and implement the right tools, integrations, and automations.
• Ensure compliance and deliverability – Own best practices for email deliverability, authentication (SPF/DKIM/DMARC), and privacy standards (GDPR, PECR).

What We're Looking For

• You’re technically fluent in email operations and automation platforms (Customer.IO, Braze, Iterable, or similar).
• You can read and write basic API calls, and you’re comfortable working with JSON, SQL, and webhook configurations.
• You understand data structures, event triggers, and segmentation logic at a granular level.
• You love diving into problems, diagnosing weird behaviour, and building reliable, scalable solutions.
• You’re collaborative, detail-oriented, and care about improving the user experience through precision and quality.

What You'll Get For All Your Hard Work

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other Benefits

• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

Compensation Range

• United Kingdom: £55,000 - £75,000
• Final compensation will be determined based on qualifications, skills, and previous experience

Welcoming Everyone

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

Download our Test Flight

App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice