
Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…
What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice
Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers
Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards
Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)
Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.
2022
AI / Customer Support / CX
$3.6M
Announced participation from Y Combinator and multiple angels
Crunchbase lists a pre-seed round with amount obfuscated
“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”
About the Role
Fini is building the future of customer support — AI agents that autonomously resolve up to 80% of tickets, boost CSAT by 10 points, and cut support costs by half.
We’re ex-Uber founders, YC + Matrix-backed, and already powering global brands like Bitdefender, TrainingPeaks, and Covergenius.
Our product is highly technical and deeply integrated with enterprise workflows. We need someone who can translate complex AI/ML concepts into compelling content that educates, engages, and inspires our audience, from technical practitioners to enterprise decision-makers.
This is a 0 → 1 builder role. You'll work side-by-side with our engineering, product team, and founders to create technical blogs, build our social presence from the ground up, and produce videos that showcase what the next generation of AI support looks like.
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What You’ll Own
Technical Content Creation
Social Media & Community Building
Video & Visual Content
What We're Looking For
Bonus Points
What Success Looks Like
Why Join Fini
Sound like a fit? Send us your LinkedIn, a portfolio of your best content (blogs, videos, social campaigns), and a short note about why AI + customer support excites you. We move fast, so will you.