Technical Consultant (Field Engineering) Reporting to our Solutions Architect Team Lead, Alex Karet

About Us At hyperexponential, our mission is to help the world take more risk - safely. Our SaaS platform, hx Renew , is transforming the insurance industry by enabling insurers to make better decisions, faster and more confidently than ever before.

In the seven years since our founding, we’ve become the market leader. We work with 40+ customers globally - including a third of the London Market - and we’re only just getting started.

It’s always the best time to join hyperexponential. But the best best time? That’s now.

Field Engineering at hyperexponential Our Field Engineering team provides a world-class technical capability to our Revenue function, with a mission to supercharge its three core pillars of Sales, Marketing, and Customer.

Our primary objective is to help our customers realise the full value and benefit of hx Renew by helping them deeply and seamlessly integrate it into their ecosystem.

This journey begins during the sales process, continues through onboarding as a customer, and beyond into consultancy/professional services once they're live.

Away from the client/prospect/customer journey we develop and maintain a growing suite of system integration libraries and components that act as the 'lines' we draw when we 'connect the dots' with our clients.

Your Mission

As a Technical Consultant you'll be front-and-centre in the execution of the team's mission.

You'll be a trusted advisor to our customers - but you know that trust has to be earned. To do so you'll use your excellent interpersonal skills and technical credibility to establish a rapport with your counterparts during the Sales process, catalysing a long-term relationship that'll underpin the success of our future partnership.

You'll become the experts' expert, knowing hx Renew top-to-bottom, inside-out - both breadth and depth. You'll know its limits and which ones can be safely pushed. You'll know every trick in the book, the secret combos, and the cheat codes. You'll combine all of this with a knowledge of insurance technology to present 'the art of the possible' (and sometimes seemingly impossible!) to our customers.

You'll be customer-centric but business-savvy. You'll understand the importance of optimising our Customer Acquisition Cost, and will use your 'bench' time to drive efficiencies across Revenue by developing and maintaining reusable assets (use-cases, handbooks, playbooks, presentations, videos, one-pagers, whitepapers, etc) that absorb the majority of demand upstream without additional effort, allowing you and the team to focus on high-value, unique, exciting work.

Key Responsibilities Sales

• Run effective and efficient workshops to understand client needs, mapping them to our onboarding and integration playbooks
• Build relationships with clients to drive low-friction Sales and Onboarding processes
• Support RFP, RFI, due diligence and Q+A requests
• Develop and present proofs-of-concept to demonstrate the integration capabilities of hx Renew

Customer

• Support customer onboarding, helping to deliver their previously-agreed integration plans
• Deepen relationships with customers, becoming their 'trusted advisor' on all things hx Renew
• Provide consultancy/professional services, solving unique challenges for our customers (and sometimes our colleagues!)

Field Engineering

• Develop and maintain system integration libraries and components
• Act as 'Customer Zero', working with our Product Engineering team to drive new features and improvements

Marketing, Learning, Sales Enablement

• Develop and maintain reusable assets (use-cases, handbooks, playbooks, presentations, videos, one-pagers, whitepapers, etc) that absorb the majority of demand 'upstream'
• Promote hyperexponential (and your work!) in the industry and community by blogging, and speaking at meetups and conferences

Initial Deliverables

• Attend the 'Revenue University' and become 'Revenue Certified' within one month
• Shadow a client workshop within one month
• Become 'Field Engineering certified' within two months
• Lead a client workshop within three months
• Propose improvements to our ways of working and/or assets within three months

Persona If you're the right fit for this role, you will be able to show clear evidence that you are:

Credible You have confidence in your skills, abilities, experience and training. This confidence is apparent in all of your work, allowing our clients to see you as a 'trusted advisor' - a designation that you respect and commit to strengthening.

Technical You're smart. You're skilled and experienced across multiple technical competencies and levels, allowing you to operate (and translate) from high-level architecture down to low-level implementation with ease. You're a curious fast-learner who applies initiative to produce effective and efficient solutions for our clients.

Client-centric You're kind. You appreciate that first impressions count and that you're one of the earliest hxers our clients meet in their hyperexponential journey, so you consistently demonstrate a professional, thoughtful, and considerate approach when dealing with them.

Business-savvy You get stuff done. You understand that you're a senior employee of an efficient business, and it's your responsibility to maintain or improve that efficiency through your work. You demonstrate this by being pragmatic in your approach, focussing on ROI, and by constantly looking for opportunities to standardise and document repeatable processes, allowing you and the team to focus on high-value, unique, exciting work.

Experience And Skills hyperexponential is far less interested in counting years over evidence of delivery, and our requirements reflect this. To be successful in this role, you'll need to have:

• Software development skills and experience (ideally Python, and/or Rust, Go, Kotlin, Java, etc)
• Sound technical knowledge, ideally across multiple technical competencies and levels (e.g APIs, networking, databases, security, compliance, observability, architecture)
• Excellent communication skills (written, graphical, remote, in-person, presentation, one:one, one:many) with the ability to engage, influence, and inspire stakeholders and colleagues to drive collaboration and alignment
• Understanding of networking concepts (TCP/IP, HTTP, routing, firewalls, TLS, VPNs)
• Understanding and experience of Authentication and Authorisation patterns (SAML, SCIM, OAuth, JWT, etc) and providers (e.g Okta, Auth0, AzureAD, etc)
• Good understanding and experience of interfaces and integration patterns (APIs, message queues, webhooks, SQL, etc)

Interview Process

• Initial call with our Talent team to begin the process.
• In-depth interview with our future manager.
• Skills assessment and scenario-based interview.
• Values interview with our Field Engineering CTO
• We offer!

What do we offer?

• £5,000 for individual and group training and conference budget
• Company equity
• 25 days’ holiday plus 8 bank holiday days (33 in total)
• Company pension scheme via Penfold
• Mental health and therapy provision via Spectrum Life
• Individual wellbeing allowance via Juno
• Private healthcare insurance through AXA
• Top-spec equipment (laptop, screens, mechanical keyboards, etc)
• Regular remote hackathons, lunch & learns, socials and games nights

Diversity @ hyperexponential We are committed to diversity and equal opportunity. We’re a talented and high-energy, but low-ego and kind team who believes that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.

Check out our blog at https://www.hyperexponential.com/blog

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.