About Convey
At Convey, formerly Message Broadcast, we believe mobile technology and conversational decision logic have transformed how businesses and their customers communicate. Our mission is to help people have natural, engaging conversations with the brands they trust—when, how, and where they want.
For over 24 years, we’ve partnered with the world’s most admired brands, ensuring they remain relevant and effective during the moments that matter most. By delivering automated and engaging conversations across voice, email, and text messaging channels, we empower businesses to connect with their customers seamlessly. Every day, millions of conversations are supported by our platform, helping businesses inform, enroll, educate, transact, confirm, and resolve, all while creating satisfied and loyal customers.
The Technical Account Manager (TAM) serves as a trusted advisor for Premier customers, ensuring seamless execution of critical notifications and alerts. You’ll manage escalations, provide white-glove support, and coordinate with Cloud Operations, Engineering, and Customer Success teams to troubleshoot issues and deliver solutions. This role requires strong technical skills, problem-solving abilities, and a customer-first mindset. Quarterly travel and availability during high-impact events (e.g., extreme weather) are required.
