HQ & size: New York, NY; ~29 employees

Target market: Positioned as an insights engine for healthcare and retail brands; serves non-technical business users.

Role summary

The Technical Account Manager is the executive technical partner and customer lead for strategic accounts. You will project manage and grow your book, run high-signal QBRs and health checks, and convert customer needs into actionable requests for support, engineering, and data teams. You are growth-first, highly operational, and comfortable running high pace / high volume cross-functional software and data projects. You are the owner of client deliverables, from opportunity identification all the way to delivery.

What you will own

• Project & account leadership.

  Be the first line for project and account management for assigned strategic accounts. You will own customer relationships, driving expansion growth through thorough account and project management, working with our engineering and support teams.

• Account growth.

  Own NRR, Expansion ARR and cross-functional adoption; run QBRs and monitor customer engagement to uncover and convert opportunities, and minimize potential churn.

• Problem translation and resolution.

  Convert client opportunities into prioritized, actionable work for Support and Engineering teams, owning the SLA until resolution. Partner closely with internal teams to ensure the client is supported end-to-end.

• Operational hygiene.

  Maintain and monitor customer health dashboards, own remediation follow-through, and delivery across growth opportunities.

• Advocacy & roadmap.

  Capture and advocate customer use cases and product gaps to influence roadmap and prioritization.

What success looks like

• Measurable expansion and improved NRR across your book.

Must-have skills & experience

• 6+ years

  in technical customer-facing roles such as TAM, senior customer success, solutions engineering, implementation leadership, or client services in an agency or a SaaS environment.

• Proven track record of driving expansion and NRR in mid-market or strategic accounts.

• Project management experience:

  proven ability to project manage complex technical projects, and coordinate cross-functional teams to drive outcomes for end-customers.

• Practical data & analytics skills:

  Experience with BI/reporting tools (Looker, Tableau, PowerBI, or similar) and common analytics sources (GA4, GTM, ad platforms, Salesforce/HubSpot).

• Exceptional verbal and written communication; executive presence and ability to run QBRs and stakeholder meetings.

• Strong stakeholder management and cross-functional coordination skills; decisive under ambiguity.

KPIs & metrics

• Net Revenue Retention and Expansion ARR for assigned accounts.
• Number and value of expansion opportunities sourced by TAM activities.

Compensation & Benefits

• Base Salary: $120k-$140k
• Variable Compensation: $40k
• Healthcare, PTO, and full remote flexibility

EEO Statement

CorralData is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Industry

Business Intelligence Platforms

Employment Type

Full-time