About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.

We’ve grown to 50 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

The Role

As a Technical Account Manager (TAM) at Avoca, you’ll own the post‑sales technical relationship with our customers—bridging implementation details and ongoing account strategy. You’ll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable business outcomes on Avoca’s platform. You will be the trusted technical advisor who translates customer goals into scalable setups, drives adoption, and maintains long-term success.

This role is ideal for someone who thrives at the intersection of technical execution and customer strategy—comfortable in customer-facing discussions, hands-on with integrations, and accountable for results.

What You’ll Do

• Serve as the primary technical point of contact and trusted advisor post‑sale, ensuring successful implementation, integration, and adoption.
• Lead onboarding and rollout programs, tailoring technical approaches to each customer’s goals, stack, and business model.

Who You Are

• 2–5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).
• CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling.
• Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
• Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.
• Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact .