What they do: AI-driven autonomous customer experience (CX) agents for e-commerce and regulated industries
Founders: Andrei Negrau and Lisa Popovici
Seed funding: $4.7M (Nov 2023)
Compliance: GDPR, CPRA, SOC 2, HIPAA (announced May 6, 2025)
Team size: ~41 employees
Company Overview
Problem Domain
Customer experience automation for e-commerce and regulated industries (healthcare, etc.)
Industry
Customer experience / AI
Funding Track Record
Seed- November 16, 2023
$4.7M
Syndicate included Pari Passu Ventures, Spacestation Investments, Village Global, The Council, OpenSky Ventures and others
Founders
What we do
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Join the Team
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You're equally comfortable owning long-term customer relationships and jumping into new accounts to solve specific high-priority challenges
3+ years in a technical role involving customer interactions at a high-growth SaaS company (e.g. Escalated Technical Support, Technical Account Management, Implementation, Solutions Engineering)
Excellent project management skills with the ability to manage multiple customer implementations and engagements simultaneously
Solid understanding of CX workflows, pain points, metrics, tools, and what makes teams successful
Experience with enterprise CX platforms (Zendesk, Gorgias, Kustomer, or similar)
You've lived the problems customers are trying to solve—you know what "great CX" looks like
You can diagnose whether problems are technical, operational, or stakeholder-related and prioritize accordingly
Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy
Working in North American time zones is a must
Comfortable leading training sessions, running workshops, conducting audits, performing QA work, building performant AI prompts, and consulting on strategy
Can switch between hands-on tactical work and strategic thinking depending on what the customer needs
Systematic thinker who can design processes for repeatable service delivery
Comfortable with high-volume work (10-15 customer sessions per week) while maintaining quality
Able to own long-term customer relationships and build trust at multiple levels of the organization
Can lead compelling live sessions (training, workshops, audit presentations, strategy sessions) that keep people engaged
Comfortable presenting virtually and in-person to groups ranging from practitioners to executive stakeholders
Ability to make scripted content feel personalized and adapt on the fly to customer questions
Balance being empathetic and supportive with being direct about what needs to change
Build customer confidence and capability, not dependency
Excited about AI's potential to transform customer experience
Comfortable with automation logic, conversation flows, prompt design, and agent behavior
Don't need to write production code, but understand how technical systems work well enough to collaborate with engineers
Experience with low-code automation tools, AI platforms, or similar technologies
Can translate between business needs and technical requirements
Bias toward action—you solve problems and keep things moving
Focus on business impact and measurable results, not just completing tasks
Comfortable having difficult conversations and challenging customers when needed
Take ownership without waiting to be asked
Commercially minded person that uncovers expansion opportunities
Work effectively across functions (CSMs, Engineers, Product, other PS team members)
Give and receive direct feedback well
Comfortable with fast pace, changing priorities, and some ambiguity
Open to travel for in-person customer workshops and training sessions
Share knowledge and help teammates grow
Customer operations experience, preferably in e-commerce or omnichannel support
Hands-on experience with Siena or similar conversational AI platforms
Background in professional services, consulting, or advisory roles
Experience training or enabling partner/BPO networks
Understanding of e-commerce platforms and integrations
Experience conducting business audits or assessments
Track record of working effectively with product and engineering teams
Comfort presenting to and advising senior executives
They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward
What the job involves
As a Technical Account Manager (TAM), you're the connective tissue between traditional CX operations and AI-first transformation
You work with senior customer stakeholders to build strategies that integrate AI in ways that drive real, measurable results - not just automation for automation's sake
You'll deliver a wide range of services across the customer lifecycle: partnering with senior customer stakeholders on strategic planning, leading hands-on workshops, conducting automation audits, delivering training programs (both virtual and in-person), and ensuring ongoing automations perform as promised
This role is part of our Professional Services team. You understand how great CX organizations operate, and you help them evolve those operations for an AI-native world
You consult on strategy while rolling up your sleeves to execute—designing roadmaps one day, teaching teams to build automations the next, conducting audits to unlock the next phase of value throughout
You're the bridge between what Siena's platform can do and what customers need it to do
Your deep CX expertise helps you spot opportunities others miss, and your ability to execute across multiple service offerings makes you invaluable to both customers and our internal teams
Work with VPs of CX, Directors of Customer Support, and Operations Leaders to design their AI transformation roadmap