Technical Account Manager
📍 Location: Remote, US-based, West-coast preferred
📊 Reporting to: Customer Success & Technical Leadership
🆕 New Role
About SPLX
SPLX is the category leader in end-to-end AI security on a mission to ensure that the defining technology of our time can be adopted safely and securely. We help enterprises continuously test, harden, and monitor their AI systems against evolving threats, from jailbreaks and data exfiltrations to complex agentic workflow exploits.
With $7M seed funding, Fortune 500 traction, and a world-class AI security platform behind us, we’re scaling fast and shaping the future of how AI gets secured.
The Role
We’re looking for a
Technical Account Manager (TAM)
who will be the bridge between SPLX and our enterprise customers. This is a customer-facing role that combines technical expertise, communication skills, and a consultative approach to ensure customers gain maximum value from our platform.
As TAM, you’ll guide deployments, provide best practices, troubleshoot complex issues, and act as a trusted advisor to CISOs, engineers, and security leaders. You’ll also channel customer insights back into SPLX’s product roadmap, helping us continuously push the frontier of AI security.
What You’ll Do
- Guide customers on deployment, operation, and best practices for the SPLX platform.
- Support DevOps teams in delivering on-premise Kubernetes deployments in customer cloud or data center environments.
- Lead onboarding and success programs via Slack, video calls, email, and occasional on-site visits.
- Build mediation layers that enable automated interaction with AI chat interfaces.
Who You Are
- Experienced in customer-facing technical roles, ideally within cybersecurity or GenAI environments.
- Skilled communicator, equally comfortable in technical deep-dives and executive briefings.
- Strong problem-solver with a track record of resolving complex technical challenges.
- Professional, organized, and able to manage multiple projects simultaneously.
- Knowledgeable in Generative AI, cybersecurity, or adjacent technical domains.
- B.S. in Computer Science, Engineering, or equivalent experience.
Technical Skills:
- Proficiency with Python or TypeScript scripting.
- Experience with REST/WebSocket APIs and tools like cURL, Postman.
- Expertise with AWS, Azure, or GCP.
- Familiarity with CI/CD pipelines (GitHub, GitLab, Jenkins, Azure DevOps).
- Experience with authentication protocols (OIDC, SSO via IdPs like EntraID).
- Experience with Kubernetes container orchestration, Helm charts, and deploying Kubernetes clusters.
- Bonus: AI red teaming, agentic system development, or MCP server experience.
Why Join SPLX?
- Be part of the defining security challenge of our era: enabling safe AI adoption at enterprise scale.
- Help shape the AI security category at a pivotal moment of growth.
- Work with world-class red teamers, engineers, and security leaders.
- Remote-first flexibility, with opportunities for travel and event representation.
- Direct impact: your work directly shapes outcomes for Fortune 500 enterprises and beyond.
Hiring Manager : Talus Park
Sound like you? We’d love to hear from you.
With regards,
The SPLX People Team
