Lilt is the leading AI solution for enterprise translation. Our stack of Contextual AI, Connector APIs, and Human Adaptive feedback enable global organizations to adopt a true AI translationโฆ
Lilt is the leading AI solution for enterprise translation. Our stack of Contextual AI, Connector APIs, and Human Adaptive feedback enable global organizations to adopt a true AI translationโฆ
Core product: Contextual AI enterprise translation platform (adaptive MT + human linguists + connectors)
Notable investors: Sequoia, Intel Capital, Redpoint, Four Rivers
Headquarters: San Francisco Bay Area
Company Overview
Problem Domain
Enterprise translation, localization, and multilingual content generation
Founded
2015
Industry
Translation and Localization
Funding Track Record
Series A- 2018-10
9500000
Series A reported as $9.5M
Series B- 2020-05-12
25000000
Series B led by Intel Capital
Series C- 2022-04-07
55000000
Series C led by Four Rivers with participation from existing investors
Investor Signal
โBacked by Sequoia Capital, Intel Capital, Redpoint Ventures, XSeed Capital, Zetta, Four Riversโ
Founders
What we do
Join the Team
Technical Account Manager
On-SiteSan Francisco Bay Area, New York, Boston, US
On-Site โข San Francisco Bay Area, New York, Boston, US
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Who you are
This role requires a strong technical foundation, business acumen, excellent communication and problem-solving skills, and a passion for customer success
You will thrive in a dynamic environment, embracing the opportunity to travel and work collaboratively with diverse teams
Bachelor's degree in Computer Science, Engineering, or a related technical field
4+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer
Strong AI knowledge including an:
Understanding of how LLMs are trained and how inference works
Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value
Understanding of the trade-offs of inference speed, learnings, model sizes and costs
Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements
Understanding or demonstrated experiencing using MCP to build agentic workflows
Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives
Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP)
Proficiency in at least one programming or scripting language (e.g., Python, JavaScript)
Experience with enterprise software deployments and integrations
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
Strong customer-centric mindset with a passion for ensuring client success
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with translation management systems (TMS) or localization workflows is a plus
Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus
Fluency in multiple languages is a plus
What the job involves
Benefits
Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
Paid parental leave is provided after 6 months
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
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As a Technical Account Manager at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers
You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs, integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance
Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization
Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes
On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers
On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform
Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution
Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows
Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams
Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives
Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally
