As a TAM at Zowie, you’d become a builder‑coach who takes full ownership of the adoption outcomes of an innovative, mission-critical GenAI platform. You’d be the go-to expert guiding customers from first configuration to transformative impact - designing integrations, shaping best practices, and enabling customers to self‑serve confidently.

Curious about the tech you’d be working with? Check out the tutorials here .

Hooked? Reach out and let’s chat!

What you'll do:

• Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
• Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.
• Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.
• Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.
• Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy.
• Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing.

Ideally, you'll bring with you:

• 5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients).
• Passion for technology and strong drive to translate it into business impact.
• Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery.
• Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL).
• Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches.
• Strong communication skills in English and German , with the ability to explain complex technical concepts simply and calculate/present ROI effectively.
• Strong project management and problem-solving skills, with a results-driven mindset and high ownership.
• Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments.
• Self-starter attitude with a passion for continuous learning and customer-first thinking.

It'll be awesome if you have:

• Experience in AI Agents chatbots, CRM, or customer service technologies.
• Experience in working with enterprise-level projects with C-level stakeholders' engagement.
• Prior roles combining customer success and implementation ownership.

AI-native culture:

Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for someone who’s excited to develop within this space and contribute to such a culture by bringing ideas to the table and continuously evolving their approach to leverage emerging tools.s

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.