Ergo are seeking a Technical Account Manager for a permanent role with our client in Dublin. As a Technical Account Manager you will work with an established client book to help identify and recommend IT solutions in terms of OS upgrades, IT Security and infrastructure enhancements.
This role will suit someone who has strong knowledge of the Microsoft stack who is seeking a client-facing role. Training will be provided (if required) to address any knowledge gaps in areas such as network, firewall and cyber security products.
Exceptional communication skills are vital.
In addition to strong salary we can offer you company car, pension, bonus and flexible work options.
What will you do?
- Work as an account manager to ensure customer IT systems are efficient and optimised with the latest technology.
- Review current customer network infrastructure, management and security defences.
- Review customer plans for development while advising on the latest industry and technical trends, developments and future network requirements.
- Drive product and service deployment to meet gaps in customers network management and security particularly in the face of increased cyber-attacks.
- Acting as the key contact point the client, looking after their needs and ensuring exceptional client service.
- Be the voice of the customer providing internal feedback internally on our performance and how we can better serve our customers.
What do you need?
- Previous experience in IT Support OR Technical Sales / Account Management
- Knowledge of Microsoft technology such as Windows Server, Office 365
- Excellent client-facing skills
- Full Driver's License
- Passion for sales is key
Apply today for more information!
