About Multiverse Computing Founded in 2019, we are a well-funded, fast-growing deep-tech company with a team of 180+ employees worldwide. Recognized by CB Insights (2023 & 2025) as one of the Top 100 most promising AI companies globally , we are also the largest quantum software company in the EU. Our flagship products address critical industry needs:

• CompactifAI → a groundbreaking compression tool for foundational AI models, reducing their size by up to 95% while maintaining accuracy, enabling portability across devices from cloud to mobile and beyond.
• Singularity → a quantum and quantum-inspired optimization platform used by blue-chip companies in finance, energy, and manufacturing to solve complex challenges with immediate performance gains.

You’ll be working alongside world-leading experts in quantum computing and AI, developing solutions that deliver real-world impact for global clients. We are committed to an inclusive, ethics-driven culture that values sustainability, diversity, and collaboration — a place where passionate people can grow and thrive. Come and join us!

About The Role We are looking for a mid-level Technical Account Manager to own the relationship with our clients across multiple ongoing projects. This role sits at the intersection of technology, delivery, and customer success, with a strong focus on repeat business and long-term partnerships. You will work closely with Project Managers, engineers, and clients to ensure projects are delivered successfully, customer needs are clearly understood, and new opportunities are identified early.This is a delivery-focused role in a scaling company, ideal for someone with a technical background who enjoys working with customers and driving projects forward.

Responsibilities

• Customer & Account Ownership
• Act as the main point of contact for assigned customers and projects
• Build long-term relationships with customers, focusing on trust, continuity, and repeat business
• Ensure customer expectations are aligned with project scope, timelines, and delivery
• Work closely with Project Managers to understand project status, risks, and upcoming needs
• Translate customer requirements into clear inputs for technical and delivery teams
• Proactively identify blockers, misalignments, or scope changes and help resolve them

Understanding Customer Needs

• Engage regularly with customers to understand their business goals, technical challenges, and future plans
• Perform client and product research to anticipate potential needs or opportunities
• Help customers understand how our AI, ML, and software solutions can support their objectives

Growth & Repeat Business

• Identify opportunities for follow-up projects, extensions, or new use cases
• Collaborate with internal teams to shape proposals or next steps based on customer needs
• Support account growth through a deep understanding of both the technology and the customer context

Required Background & Skills

• Technical & Professional Experience
• Mid-level experience in a technical environment (ML, AI, or software engineering background preferred)
• Comfortable discussing AI, machine learning, and software development concepts with both technical and non-technical stakeholders
• Experience working on or alongside delivery-focused projects

Soft Skills

• Ability to understand complex technical topics and explain them clearly
• Organized, proactive, and comfortable managing multiple projects and customers
• Customer-oriented mindset with a focus on practical outcomes and delivery

Nice to Have

• Previous experience in technical account management, customer success, consulting, or project coordination
• Exposure to AI/ML projects or data-driven products
• Experience in a scale-up or fast-growing company

As an equal opportunity employer, Multiverse Computing is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. Come and join our multicultural team!

5 locations

+27 languages