About the company :
@Ondorse
is building the world’s first business identity solution that helps reveal who really is behind a business and stop money from ending in the hands of fraudsters and money launderers.
We launched our product in 2024 and are experiencing strong market traction across various verticals: banks, fintechs, insurance companies, marketplaces or public agencies.
We are excited about what is to come:
we’re at the right place at the right time
, there’s a lot to invent and build, and we’re looking for someone to do it with us.
About the role :
As a
Technical Account & Implementation Specialist
at Ondorse, you will play a key role in delivering a
best-in-class customer experience across both support and onboarding
.
Your mission:
own complex technical topics, ensure smooth and fast client implementations, and act as a key bridge between Product, Tech, and Clients.
You will sit at the intersection of
Customer Success, Support, Product, and Engineering
, with a strong focus on
impact, ownership, and execution
.
Why is this role unique?
This is not a standard support role.
You will take ownership of high-value, complex (L3) technical topics and lead implementation projects for demanding B2B clients, where Ondorse plays a critical role in their operations.
You will combine deep technical problem-solving, direct client engagement, and end-to-end project ownership, driving meaningful impact on both customer satisfaction and revenue.
Role Objectives:
- Deliver
high-quality resolution of complex (L3) technical issues
with strong ownership and structured investigation.
- Ensure
smooth, fast, and successful onboarding & implementation
for new clients.
- Act as a
trusted technical partner
for clients during critical phases.
- Build strong alignment between
Product, Tech, and Customer teams
.
- Contribute to structuring a
.
Key Responsabilities:
Technical Support (30%) —
High-value / L3 scope
- Own and resolve
complex technical issues (Level 3 support)
- Perform
deep investigation and root cause analysis
before escalation
- Collaborate closely with the
Engineering teams
on critical issues
- Ensure
clear, structured, and proactive communication
with clients
- Improve
support processes, documentation, and knowledge base
👉This is
not basic support,
you will handle the most
complex and high-impact cases
Customer Implementation & Onboarding (70%)
- Lead
end-to-end onboarding
for B2B clients (mid-market & enterprise)
- Manage
implementation and deployment projects
with full ownership
- Coordinate across
Product, Tech, and Customer teams
- Drive
time-to-value and successful go-lives
- Act as a
trusted partner
during critical early stages
👉 You will have
real project ownership
, not just coordination
Cross-functional impact
- Act as a
strong bridge between Product, Tech, and Clients
- Share
product feedback and insights
to influence the roadmap
- Build and improve
documentation & help centre
Success metrics
- ⭐ CSAT & NPS
- ⚡ First response & resolution time
- 🚀 Time-to-onboard / go-live success
- 📉 Escalation quality & efficiency
- 💬 Customer trust & engagement
Tools
- HubSpot (CRM)
- Pylon, Linear (Support)
- Metabase, Datadog (Data)
- Postman (API)
- Zapier, Make (Automation)
- Slack, Notion (Collaboration)
What we are looking for?
You are a structured, client-oriented problem solver who enjoys working on complex technical topics and owning projects end-to-end.
You thrive in fast-paced environments where everything is still being built, and you like being at the intersection of Product, Tech, and Clients.
- Structured:
you bring clarity to complex situations
- Slightly technical:
comfortable with APIs, debugging, and integrations
- Client-facing:
able to build trust with demanding B2B clients
- Comfortable with ambiguity:
you thrive in a fast-scaling environment
- Bridge mindset:
able to connect Product, Tech, and Client
Must-have
- 2–4 years in
Technical Support or Project Management
- Experience with
B2B clients (mid-market / enterprise is a plus)
- Strong
problem-solving and communication skills
- Fluent in
French and English
Bonus points
- Experience in
fintech / compliance / SaaS
- Experience with
API-based products
- Familiarity with
onboarding complex technical solutions
Why this is exciting ✨🚀
We launched our platform in July 2022. Since then, we have signed flagship companies as our first customers, and many companies are reaching out looking for a solution to their compliance challenges.
The banking world is changing (regulations!). Companies are struggling to find the right solution for their business, and we believe we are uniquely positioned to fill that need.
Now, we want to scale.
Your work will directly impact
customer satisfaction, product adoption, and revenue growth
Compensation & perks 🌈
- Competitive package (fixed + bonus)
- Potential evolution to Solution Engineering or Care Management as the team and impact grow
- Clear objectives aligned with pipeline and revenue contribution
Also:
- We’ll provide you with medical insurance via Alan
- We’ll get you the tools you need to do your job (a laptop, screens, keyboard…)
- If you need special accommodation we’ll make it work (and try to make it work well).
How it works?
If you are excited about this opportunity and believe you have the skills and experience we are looking for, please send your resume and a short note explaining why you would like to join our team to Sergio at sergio@ondorse.co
The process (subject to changes, we are young and still figuring some of it out!):
- You apply. You don’t get hired if we never hear from you
- A video call with Sergio (Senior CSM) ⌛️ 30mn
- Care interview with a founder ⌛️ 60mn
- A take-home case study to complete within a 1-week window
- ⌛️ 60mn
- A test feedback
- if unsuccessful
👉
you’ll receive a detailed code review
- if successful
👉
final interview to debrief the test and meet with the rest of the team
⌛️ 1h in our office in Paris!
- Reference checks
