• Obsessed with Experience: Committed to eliminating bad customer experiences.
• Power of Trust: Open communication with customers, partners, and stakeholders.
• Responsible Owners: Freedom to make decisions within areas of responsibility.
• Passion for Growth & Progress: Motivated by new challenges and collective improvement.
• High Ambitions, Humble Approach: Striving for ambitious goals with a grounded mindset.
• Right Team for Success: Collaboration is key to achieving important milestones.

Diversity & Inclusion:
Chattermill is dedicated to creating exceptional experiences for everyone and aims to bring more diversity into the business. They encourage applications from individuals of all backgrounds and abilities, even if they do not meet all listed requirements.

About the Role

Job Title: Tech Support & Implementation Specialist
Employment Type: Full-time
Department: Tech Support

Location: London, England, United Kingdom (Remote or Hybrid)
Salary: Competitive base salary based on experience

Responsibilities

• Provide responsive technical assistance to customers during implementation and onboarding of new accounts.
• Bridge day-to-day customer success delivery with backend operations and engineering support.
• Own resolution of platform issues and support tickets.
• Manage implementation milestones and onboarding activities.
• Partner with Product & Engineering to triage escalations.
• Maintain documentation and implementation playbooks.

Qualifications

• 2 to 5 years of experience in SaaS support or implementation.
• Familiarity with CX or feedback tools is preferred.
• Data analysis experience and confidence in a data-driven environment.
• Solid experience in technical troubleshooting.
• Project management skills.
• Ability to collaborate with internal and external stakeholders.

Benefits

• Monthly Health & Wellness budget, increasing with length of service.
• Annual Learning and Development budget, increasing with length of service.
• Flexible working in a choice-first environment.
• Work From Home Allowance, renewing every two years.
• 25 holiday days plus local bank holidays, plus an extra day for every year of service.
• Birthday off.
• Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave.
• Optional Healthcare Plan.
• Life & income protection (Location dependent).
• Employee Assistance Programme (UK Only).
• Opportunity to share in the company’s success through options.
• Dog-friendly office in London with great classes, events, and a rooftop terrace.