Primary Job Responsibilities Aptitude, Expertise, Team Work

• Learn and adapt to the ever changing hardware and software environments of payment systems and processing
• Work with various payment hardware devices and POS systems within the lab environment
• Read and understand business requirements and technical design documentation
• Provide assistance or suggestions to influence product design
• Work closely with a team to meet deadlines sharing in responsibilities and providing assistance
• Train production support staff and technicians on new products and features, system setup and configuration
• Provide detailed technical and support documentation
• Grow to become a product and implementation SME

Integration Certification, QA Support

• Conduct integration certifications with 3rd party software integrators; understand implementation, tailor test suite accordingly, analyze test data, provide feedback
• Work closely with QA team providing testing support, integration details, technical support
• Assist on occasion with creating and executing thorough test plans, including positive and negative testing, functional testing, and regression tests
• Test efficiently with innovative tools and automation
• Work with QA team identifying testing gaps, proper coverage, and testing approach relative to complex integrations and system use cases
• Work with engineers on troubleshooting and identifying root causes of dev issues and production issues alike

System Integration and Partner Support

• Work with software integrators to certify integrations to our platforms
• Provide strong customer service communication to integrators and end users
• Respond to technical questions in person, via email, or over the phone
• Work with Engineers gathering details and conveying the technical information back to integrators
• Work closely with resellers and implementers with knowledge transfer, documentation, installation procedures, troubleshooting, level 3 technical support.
• Provide oversight and guidance in the device ordering process per integration details
• Publish training manuals, test cases, specifications, and other technical documentation
• Help enforce version control and proper documentation
• Notify customers of product availability

Preferred Skills And Experience

• Bachelor's Degree in computer science, management information systems, or a related degree from an accredited college or university
• Demonstrate a strong technical aptitude, experience in software development a plus
• Experience working with: Windows CE, XP, 7, 8, 10, Office 2007- 2013 and Software Testing Essentials

Desired Skills And Experiences

• Administration of systems such as Jira, Confluence, or Azure
• PCI policies and best practices
• Knowledge of the payment industry, including EMV, eCommerce sites, industry best practices
• Java
• .NET
• XML
• JSON
• iOS
• Android
• POS systems/hardware experience a plus: Micros Point of Sale, Ingenico, VeriFone in various industries (retail, hotel, ecommerce, restaurant)

We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PDN-a08455c5-57ca-4fc2-9cd5-0c89f44bb6b8