• Lead and manage the work intake process for public safety requests, from initial submission through approval and delivery.
• Gather, analyze, and document business and technical requirements, ensuring alignment with standards and operational needs.
• Evaluate existing systems and research commercial off-the-shelf solutions to identify the best fit for business requirements.
• Support project planning by assisting with budgets, timelines, resource coordination, risk analysis, and cost-benefit evaluations.
• Serve as project manager for new, simple, or standard projects when additional oversight is needed.
• Perform gap analysis between current and proposed solutions to recommend effective, sustainable improvements.
• Develop use cases, test plans, acceptance criteria, and process models to support user acceptance testing.
• Coordinate testing efforts, obtain user approvals, and ensure solutions are functionally sound and well integrated.
• Track, monitor, and report on project progress using the City's IT resource management tools.
• Provide user support, change management, issue resolution, and root cause analysis with appropriate escalation.
• Manage vendor and COTS relationships, including RFP development, contract execution, scope definition, and ongoing support.
• Prepare user documentation and assist with end-user training to support successful adoption.
• Participate in after-hours, rotational support for critical applications in a 24/7/365 public safety environment.

Why This Role Matters Your work will directly support first responders and emergency professionals who rely on technology to serve the community. If you enjoy problem-solving, collaboration, and meaningful work with real-world impact, this position delivers all three, with purpose included at no extra cost.

Apply today and help power the systems that protect and serve our community.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.PDN-a09e7a5e-4598-4f10-a15b-22eff40e812f