We're Hiring Are you searching for an opportunity to help businesses better understand their customers? We're on the lookout for curious, proactive, enthusiastic people to join our team! Headquartered in Downtown NYC, with offices in Hod Hasharon, Israel and Delray Beach, Florida, AppCard is a startup environment where all ideas and contributions receive attention and recognition. Our philosophy is simple: be the best, work hard and have fun. If you have confidence, ambition and talent, we’d love to meet you. submit your resume to careers@appcard.com. System Engineer(Remote) AppCard is looking for a System Engineer to provide first and second-line support to our customers. If you are a hands-on operations expert, experienced in product operations and customer support, and eager to deepen your technical expertise in IoT, we’d love to hear from you! We are seeking a highly skilled System Support Engineer who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional technical support. * This position requires off hour support and weekends * Responsibilities: Provide Level 1–3 technical support for production systems, including Linux servers, networking, and system-level services Troubleshoot and resolve system-related issues (performance, configuration, networking, storage) Monitor system health and performance using system monitoring tools Prioritize and manage several open issues at one time Collaborate with internal teams to document best practices and enhance the knowledge base for both internal and external use Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals Maintain excellent client relationships, ensuring a first-class customer experience Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field Strong Linux administration skills, with experience in mission-critical applications Experience and knowledge of system performance-monitoring tools Networking knowledge: Firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning Basic database knowledge (SQL querying and troubleshooting) Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Excellent communication and problem-solving skills with a customer-first mindset Highly motivated, organized, and able to handle multiple priorities effectively ## We believe in the power of rewards (obviously). As an eligible AppCard employee, you’ll receive a benefits package designed to showcase our appreciation. We know that happy, healthy employees are our greatest asset. - #### Competitive salary - #### Your choice of health benefits - #### Stock options available - #### Great selection of snacks and Friday happy hours - #### Casual attire encouraged