Responsibilities

• Act as the technical point of contact for customer-facing field support team.
• Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex issues in the field.
• Coordinate with customers to ensure system uptime and reliability requirements are achieved.
• Usage and upkeep of the customer support systems.
• Monitor, measure, and analyze system reliability performance across deployed platforms.
• Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
• Understanding of sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency
• Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
• Translate field performance data into actionable engineering change orders (ECOs) and design-for-reliability/ design-for-supportability recommendations.
• Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.

Qualifications

• Bachelor’s degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience).
• 2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions
• Proven expertise in reliability engineering tools and field issue resolution.
• Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders
• Comfortable using various hand and power tools to repair hardware in the field
• Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards
• Excellent communication, cross-functional coordination, and customer-facing skills
• You are excited about working on an immature product, growing together, and shaping the future of the company
• Uncertainty isn’t scary, and you’re willing to realize mistakes and pivot
• You can convey complex ideas and technical concepts to a diverse audience
• Openness, inquisitiveness, and constant ambition are important values
• You enjoy pair programming and taking time to help others

Physical Requirements Candidates must be able to perform challenging physical labor for the duration of a shift. This includes standing for extended periods, climbing ladders, crouching, crawling into tight spaces, and working at heights. Candidates must be able to lift and carry up to 40 pounds from the floor. Candidates must be able to work at heights with use of fall protection.

Location & Travel Strong preference for candidates local to Mytra HQ (Brisbane, CA), or the Midwest. Travel Required: Up to 75% of the time

Benefits Include

• Competitive compensation and equity grants at a high-growth company backed by top-tier VCs
• Fully subsidized health coverage, including medical (baseline plans), dental, and vision for employees and dependents
• 401(k) plans and employer-subsidized life insurance
• Fully subsidized lunch and snacks at HQ—we eat and share stories together at the “long” table
• Generous PTO and company-paid holidays, including one week over the winter break so everyone can recharge together
• Voluntary pet insurance, Voluntary Life Insurance, Accident, Critical Illness, and Hospital Indemnity
• Fully subsidized tax advisory services and education to help you understand your equity
• Commuter benefits, including a up to $150 monthly commuter benefit
• Lively, modern combined office and lab space where we rapidly iterate through design, build, and test phases
• Fully equipped onsite gym and showers at headquarters

Pay Notice

• Compensation for this position will be negotiated based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change.

This role requires on-site presence at our Brisbane, CA headquarters, for close collaboration with the other teams The Pay Range For This Role Is 95,000 - 110,000 USD per year(Mytra, Inc.)