
Aero Cloud is a leading provider of modular, scalable airport management software that leverages AI and machine learning to enhance operational efficiency and passenger experience. Founded in 2019,…

Aero Cloud is a leading provider of modular, scalable airport management software that leverages AI and machine learning to enhance operational efficiency and passenger experience. Founded in 2019,…
Founded: 2019 (Macclesfield, UK)
Product: Cloud-native modular Airport Operations System (AOS) and AeroCloud Optic passenger flow monitoring
Scale: Deployed across dozens of airports; processes hundreds of millions of passengers annually (company figures vary)
Funding: Series A $12.6M (Feb 2023); total funding reported ≈ $14M–$16M
Airport operations efficiency, passenger flow monitoring and passenger processing
2019
Technology, Information and Internet
$12.6M
“Participated by Stage 2 Capital, I2BF Global Ventures, Triple Point Ventures, Praetura Ventures, Starburst Ventures, Playfair Capital, Haatch and others”
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AeroCloud: Revolutionizing Airport Operations
AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.
We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.
About the Role
As a Support & Implementation Engineer, you will split your time across two complementary functions: delivering frontline technical support to our airport and airline customers, and leading or contributing to software deployments when required. Approximately 70% of your time will be dedicated to support activity, with the remaining 30% focused on implementation and deployment work, which will involve global travel to customer sites.
On the support side, you will resolve complex issues across hardware, networking, and SaaS products, working within a follow-the-sun model across global time zones. On the implementation side, you will take ownership of deployment tasks — configuring systems, coordinating with customers, and ensuring successful go-lives.
This role reports to the Support Team Lead and has no direct reports and will be based in our office in Muntinlupa 2-3 days a week. There will be a requirement to work a variety of shifts as part of the support role.
What You’ll Be Doing
Support (approx. 70%)
Implementation & Deployment (approx. 30%)
Across Both Roles
What We’re Looking For
What We Offer
Our Ethos
AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact.
Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.
AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.
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