
ZestIoT is an IoT and AI-powered connected operations platform that empowers businesses across industries such as aviation, oil and gas, manufacturing, and food and beverages. It offers innovative…

ZestIoT is an IoT and AI-powered connected operations platform that empowers businesses across industries such as aviation, oil and gas, manufacturing, and food and beverages. It offers innovative…
JOB DESCRIPTION | Support Engineer – L2 Application Support
Department
IT Operations / Application Production Support
Experience
1 – 3 Years in IT Production Support
Support Level
L2 – Application & Infrastructure Support
Employment Type
Full-Time | Shift-based / On-call
Role Overview
We are looking for a Application Support Engineer with 1–3 years of experience in IT production support to serve as an L2 specialist. You will be the key escalation point between L1 and L3/engineering teams, responsible for triaging and resolving complex application issues across multiple client environments while ensuring SLA compliance and minimal disruption to operations.
Key Responsibilities
Production & Incident Support
Operations & Maintenance
Required Skills
Technical (Must Have)
Good to Have
Education
Soft Skills
This job description outlines the general scope of work and may evolve based on business needs.
Note: Experience with Network/Telecom/Server/OS/Desktop support not suitable for this requirement.
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