PAM Core (LLM & Conversation Quality)

About the Role

Pam is the fastest-growing voice AI platform for auto dealerships. We handle millions of calls, book service appointments, and drive real revenue for 500+ dealerships. To do this, we integrate with every major Dealer Management System — Tekion, CDK, XTime, MyKaarma, Dealer-FX, and more.

We're hiring a Support Engineer to own integration issues. You'll debug why data didn't sync, fix it (code or config), and build systems so problems don't repeat. This isn't traditional support — you'll ship PRs, improve integration reliability, and build runbooks that make the whole team more effective.

If you like debugging APIs, tracing data flows, and owning problems end-to-end — this is your role.

What You'll Do

You Might Be a Good Fit If You

• Have 1-3 years of software engineering experience
• Are strong in TypeScript (our entire stack) and AWS
• Use AI to code — Claude Code, Cursor, Copilot, or equivalent. This is how we work.
• Have experience with APIs and integrations — you can read API docs, debug requests/responses, trace data flow
• Have strong debugging skills — you can read logs, trace issues, and find root cause
• Can ship PRs — you don't just find problems, you fix them
• Write clearly — you'll communicate with customers and build documentation
• Are patient with third parties but protective of your own time

Bonus Points

• Experience with CRM or DMS systems
• Experience with webhook architectures
• SQL skills for querying customer data
• Built internal tools or runbooks before
• You've worked with third-party API providers before