About the Company

GREYCORTEX is dedicated to providing exceptional support and solutions that enhance user experience. The company values proactive problem-solving and aims to improve both customer response and product quality through direct feedback and documentation.

About the Role

Job Title: Support Engineer
Location: JIC, Brno-Medlánky, Czech Republic
Employment Type: Full-time
Department: Support

Responsibilities

• Investigate and replicate problems reported by customers or partners.
• Assist with configuration, deployment, and environment validation.
• Create clear bug reports, feature requests, and feedback summaries.
• Write and maintain documentation and internal knowledge base.
• Act as a technical counterpart to presale or engineering when needed.

Qualifications

What we expect:

• Solid experience with Linux, ideally using it daily with a good understanding of the file system structure and command line.
• Basic understanding of network protocols (DNS, HTTP/S, DHCP, TCP/UDP).
• Familiarity with databases and ability to write basic SQL queries.
• Analytical thinking and the ability to see connections.
• Clear and respectful communication with colleagues and customers.
• A high degree of independence combined with openness to ask when unsure.

Nice to have (but not required):

• Experience with LDAP or Active Directory.
• Motivation to learn about cybersecurity and the problems it solves.
• Hands-on experience with platforms like HackTheBox or TryHackMe.

Mindset

• Enjoys diving deep into problems instead of giving up after a few attempts.
• Can work independently but is not afraid to say “I don’t know.”
• Wants to be part of a team and contribute more than just code.

Onboarding Expectations

• Familiarization with the product, common issues, and communication methods.
• Gradual introduction to real-world scenarios with increasing responsibility and autonomy.

Benefits

• 5 weeks holiday + 4 sick days.
• Flexible working hours and a hybrid model after onboarding (Brno-based role).
• Annual bonus based on company performance.
• Support for professional development (courses, books, or conferences).
• Multisport card, meal allowance, company laptop, and phone plan.
• English courses based on your needs.
• Team events (barbecues, board games, beer trips).
• Excellent coffee.