About the Role

Job Title: Support Engineer

Responsibilities

• Serve as the first point of contact for all technical support communications, primarily via email, to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
• Diagnose and resolve customer issues with products, escalating as needed to ensure timely follow-up and satisfactory resolution.
• Expand your knowledge of our products and technical skills through both training and practical experience.
• Provide recommendations for continuous product and process improvement.

Qualifications

• 3+ years of customer-facing work experience on both email and live chat channels.
• Experience using Hubspot, Zendesk, JIRA, Salesforce, or other similar software.
• Excellent problem-solving and analytical skills.
• Proven perseverance when resolving customer requests.
• A passion for learning and sharing knowledge with others.
• Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences.

Equal Employment Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.