What We’re About At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.

Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.

Because while we’re building cutting-edge AI, what we’re really building is hope—that everyone can access the healthcare they deserve.

And we’re just getting started. About Your Role Reporting to our Director of Support Services, this Support Engineer (Teleradiology) role is a technical position within our shared support function, serving our growing global ventures at Frontier Radiology and Harrison.ai.

You will support Frontier Radiology's 24/7 teleradiology operations across the United States, where radiologists read critical diagnostic imaging studies remotely. The focus is on Level 2 end user support with emphasis on rapid resolution of issues that directly impact patient care. This spans hardware (diagnostic workstations), business-as-usual SaaS applications, and specialized clinical systems including PACS, RIS, and Harrison.ai's AI applications and reporting software.

You will build relationships with radiologists and clinical teams, drive continuous improvement, and advocate for change. Technical downtime in teleradiology directly affects patient diagnosis and care, so you'll need to prioritize urgent clinical support requests and respond rapidly to workstation or application issues. The role also encompasses systems implementation, migration, and consolidation work, with a focus on agile project delivery. You will be solutions-focused, supporting teams across multiple divisions as we scale globally.

This is an office-based position in Bangalore requiring shift work across days, nights, and weekends. What You'll Do

What You'll Bring Must Have

• 2+ years of experience with PACS and RIS systems in a healthcare or radiology environment
• 3+ years of previous experience in an IT Support role, supporting the Microsoft ecosystem
• Experience supporting healthcare professionals in time-sensitive clinical environments where downtime directly impacts patient care

Nice To Have Skills And Characteristics

• Experience with healthcare integration engines (e.g., Mirth Connect, Cloverleaf)
• Experience working concurrently with multiple PACS and RIS vendors
• Ability to handle multiple concurrent tasks/activities and meet high customer expectations
• Tertiary qualified in a relevant IT related field and/or relevant work experience
• Experience with teleradiology operations or distributed healthcare service delivery
• Familiarity with radiology workstation hardware specifications and diagnostic monitor calibration
• Previous experience supporting US healthcare markets
• Knowledge of cyber security principles and healthcare-specific security frameworks

Why join us? 🌍 Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.

🤝 Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.

🚀 Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.

🌱 Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career.

💻 Flex for Life. Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way.

🙌 Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.

What's next? If you’re inspired by what we're up to, please apply now and we'll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.