Come join our team!

Druid AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue.

With a 2x growth year over year, 160+ partners and 250+ clients worldwide, DRUID AI actively builds on its vision to provide employees with an intelligent virtual assistant that helps people work easier and faster.

We are looking for a proactive and tech-enthusiastic Support Engineer. This is a fantastic opportunity to join an amazing international team and contribute to the success story of one of the leaders in the global conversational AI landscape. You will work closely with our technical teams on escalation issues to ensure an excellent support experience for both internal and external clients.

What you’ll do at DRUID

• Ensure that technical customer issues are serviced within our contractual SLA, and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Collaboration with Development teams on escalation issues
• Propose improvements related to procedures, workflows etc.
• Documenting incident patterns and solutions/workarounds to solve them
• Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
• Share knowledge with other engineers and develop customer solutions efficiently
• Provide guidance and mentorship to other team members.

What you’ll bring to DRUID

• Bachelor's degree in Computer Science, Information Systems, or equivalent.
• Must be experienced in diagnosing, troubleshooting, and debugging
• Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services
• Proven strong technical understanding of software products
• Knowledge of database structures (SQL) and data manipulation
• Strong verbal and written communication skills in English
• Critical thinking & organisational skills
• Excellent analytical and problem-solving skills
• Attention to detail.