Required Skills:

• Should have had customer facing experience of more than 3+ years. Should have managed either application or infrastructure support at Llevel for at least* years.
• SailPoint or IAM system support experience will be a big plus.
• Should have had experience in both oral and written responses to the Customers within defined SLA.
• Must be experienced in handling Customer related queries on System functionality and provide required support.
• Should have experience in doing customer issue based validation.
• Strong in written and verbal communication
• Technical background in Java, Scripting would be an added advantage

Years of Exp:

• Years

Employment Type:

• Permanent

Shift Timings:

• Shift based support for time zone coverage.