
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the…

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the…
What: AI-powered developer platform and code-hosting service
Scale: 100M+ users and 330M+ repositories
Founded: 2008
Ownership: Acquired by Microsoft (2018)
Notable products: GitHub.com, GitHub Enterprise, Copilot
Software development collaboration and developer productivity
2008
Software Development
$100,000,000
First institutional venture round
$250,000,000
Brought disclosed outside funding to $350M
$7.5 billion
Acquired by Microsoft in stock; acquisition closed October 2018
| Company |
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About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations In this role you can work from Remote, Netherlands
Overview GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer II, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency.
Regularly troubleshoot tickets of varying complexity, progressing open tickets with timely, high-quality replies. Provide training and guidance on an area of expertise within a squad. Advocates for the customer and the team as a priority. Identifies and reports bugs and feature requests based on customer feedback. Updates various repos (example, team documentation, public documentation, support discussions). Takes deliberate steps toward becoming a subject matter expert in one or more areas.
GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.
This role will require working non-standard working hours, including weekends and holidays.
Responsibilities Responsibilities Ticket Work
higher complexity as comfortable while actively building knowledge through
squads, pairing, and training. Progresses assigned open tickets and assigns new
tickets with timely, high-quality replies within assigned squad. Follows up on open
bugs and issues filed with Engineering.
Customer Advocacy
Under supervision, identifies and reports bugs and feature requests based on
customer feedback.
Process Improvement
discussions.
Knowledge Attainment & Sharing
broad knowledge of multiple categories within a squad. Solicits assistance from
peers when appropriate.
Qualifications Required Qualifications: Required/Minimum Qualifications
administration, or related roles
experience in technical customer support, technical writing, system
administration, or related roles
GitHub values
Manager fundamentals
Leadership principles
Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
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