Support Desk Specialist | Avicena Tech · Teeming.ai
Avicena Tech
Avicena is a privately held company headquartered in Sunnyvale, California, with a development center in Edinburgh, Scotland, developing microLED-based ultra-low power, high bandwidth interconnects…
Avicena is a privately held company headquartered in Sunnyvale, California, with a development center in Edinburgh, Scotland, developing microLED-based ultra-low power, high bandwidth interconnects…
We are seeking a responsible and technically skilled Helpdesk Support Technician to join our team
You will be responsible for providing application support, assisting users with technical issues, managing hardware support, and ensuring tasks are handled in a timely and efficient manner. This role also requires providing after-hours support and maintaining high levels of customer satisfaction through exceptional service delivery
Provide remote support to end-users via phone, email, or chat, ensuring timely and effective resolution of technical issues
Troubleshoot and resolve hardware issues, including desktops, laptops, printers, network multifunction copiers, and peripheral devices
Provide support for Windows 11, and Microsoft 365 environments, troubleshooting software and system-related issues
Microsoft Outlook, Word, PowerPoint, SharePoint, and OneDrive
Offer application support for various software programs and internal tools
Utilize ticketing systems to log, track, and manage technical support requests
Maintain a thorough understanding of TCP/IP networking, helping to diagnose and resolve connectivity issues
Install applications, troubleshoot user issues,
Collaborate with team members to address complex issues and escalate as necessary
Provide after-hours support or holiday support as required and participate in the on-call to support critical issues
Demonstrate a willingness to learn new technologies and processes, improving technical expertise and service delivery
Benefits
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Stock Options
Medical, Dental, Vision & Disability
401(k)
Free Food- The ideal candidate will have a passion for troubleshooting, a solid understanding of Windows 11, Microsoft 365, and a working knowledge of TCP/IP
Minimum of 2 years of experience in helpdesk and user support roles
Good communication skills, both verbal and written, with a focus on clear and concise customer interactions
Experience with DNS, DHCP, PING, Drive Mapping, Network connections
Strong technical knowledge of Windows 11, and Microsoft 365
Ability to work independently and manage multiple tasks effectively in a fast-paced environment
Familiarity with SSO and MFA
Strong problem-solving skills and attention to detail
Proven ability to troubleshoot technical issues and provide timely resolutions
Working knowledge of TCP/IP and general networking principles
Experience providing hardware support for desktops, laptops, printers, network multifunction copiers, and peripherals
Basic knowledge of Windows servers management
Experience with remote desktop tools and remote support software
Experience with Active Directory is preferred
Degree in Computer Science or Information Technology is preferred
