Award-winning AML & CFT technology powered by explainable AI increases your risk coverage, helps you identify more crime, and reduces your false positives. Combine AML transaction monitoring, payment…
Award-winning AML & CFT technology powered by explainable AI increases your risk coverage, helps you identify more crime, and reduces your false positives. Combine AML transaction monitoring, payment…
Recent funding: Series C $56M (announced Apr 2025)
Company Overview
Problem Domain
Anti-money laundering (AML), sanctions/payment screening, fraud prevention for financial institutions and fintechs.
Founded
2018
Industry
Financial Services
Funding Track Record
Series A- 2021-06-23
$10M
Series B- 2023-01-26
$17M
Series B reported with participation from Picus Capital, DN Capital, Coalition and BlackFin Capital Partners; later extended with Rabobank joining
Series C- 2025-04-08
$56M
Announcement lists participation from existing investors including Macquarie Capital, Rabobank, BlackFin, Sands Capital, DN Capital, Picus and Coalition
Investor Signal
“Participating investors include specialist growth and fintech-focused VCs and bank-affiliated investors (One Peak, Sands Capital, BlackFin Capital Partners, Picus, DN Capital, Coalition, Rabobank, Macquarie Capital)”
Founders
What we do
Join the Team
Support Analyst
On-SiteBerlin, Berlin, DE
On-Site • Berlin, Berlin, DE
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About Us
Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.
Your Mission
As Support Analyst, you will serve as the frontline technical and functional expert for customers using the Hawk platform, ensuring a seamless user experience. You will provide expert guidance on rule configuration, user management, workflows, and integration troubleshooting via our ticketing system while collaborating with internal teams to resolve complex issues. We are seeking a proactive problem solver, who can communicate effectively with technical and non-technical stakeholders fluently in German and English and ensure high customer satisfaction.
Your Responsibilities
Provide timely, high-quality support for customers via our ticketing system, assisting with rule configuration, user management, workflow optimization, and integrations.
Troubleshoot rule behaviour and configuration issues and investigate why alerts trigger (or don’t) and identifying root causes across data, configuration, and platform behaviour.
Diagnose, prioritize, and resolve system errors, collaborating with engineers and product teams to identify root causes and implement fixes.
Your Profile
3+ years of experience in technical support, application support, or a customer-facing technical role.
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience).
Strong analytical and troubleshooting skills, with the ability to diagnose issues in SaaS applications.
Experience working with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and monitoring tools.
Preferred Qualifications
Experience in AML, Fraud Prevention, or Compliance platforms
Familiarity with cloud-based platforms, APIs, and integrations
Previous experience in a SaaS, FinTech, or RegTech company
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