What you’ll be doing:

• Providing software support for global customers facing issues in their production environments
• Monitoring of software and hardware infrastructure and responding to alerts in a timely manner
• System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance
• Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
• Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues

What we’re looking for:

• Bachelor’s degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
• Basics skills of Linux/Unix
• Knowledge of databases and version control systems
• Good written and verbal customer communication skills
• Experience with administration of ticketing systems (Jira, ServiceNow, etc.)
• Fluency in English is required

What we consider an advantage:

• Other language skills, especially Spanish or Portuguese
• Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
• Work experience in IT support or customer service
• Effective troubleshooting and diagnostics skills
• Networking Knowledge
• Cloud/Hosted environment experience preferred

Life at RELEX is defined by collaboration, respect, and flexibility. We believe in fostering a work environment where innovation thrives and everyone feels valued. As we build our new hub in Mexico, you’ll help lay the foundation for our support capabilities and be part of shaping how we work from the very beginning. Our teams work together to solve meaningful challenges, creating an inclusive culture that supports professional and personal growth. Whether you’re engaging with colleagues across the globe or finding your own work-life balance, life at RELEX is about making a difference while enjoying the journey. What difference will you make?