The Role You'll run our robotics operations facility end-to-end. That means owning the P&L, building and leading the team, hitting service targets for clients, and creating the processes that will scale as we grow. You'll have a team of Shift Managers reporting to you, and through them, a floor of Operators who remotely control robots for our customers. This is a builder role. We're not handing you a playbook—you'll write it. If you've ever wanted to run your own operation with real ownership and accountability, this is that job.

Responsibilities

• Own facility performance
• SLAs, quality metrics, client satisfaction
• Build and refine SOPs, escalation paths, and quality standards
• Manage the facility budget
• Find ways to improve margins without sacrificing quality
• Ensure 7-day coverage through smart workforce planning
• Build the Team
• Hire, develop, and retain Shift Managers—they're your leadership bench
• Own the full talent pipeline: recruiting partnerships, hiring, onboarding, training
• Create a culture of accountability, continuous improvement, and ownership
• Document everything—your processes will be the blueprint for future facilities
• Forecast staffing as client demand and robot autonomy evolve
• Partner with engineering and product teams to improve systems

About You

• Operations Leadership: 5+ years in operations, including 3+ years managing managers

(not just ICs). You've owned a P&L or budget and know how to balance cost, quality, and

speed.

• Builder Mentality: You've created processes from scratch—SOPs, training programs,

performance systems. You don't need a template to get started.

• Data-Driven: Comfortable with dashboards, KPIs, and root cause analysis. You make

decisions with data, not gut feel.

• Executive Presence: Clear communicator who can present to leadership, handle tough

client conversations, and rally a team.

• International Mobility: Willing to travel internationally and relocate to launch future facilities.
• Want real ownership—not a cog-in-the-machine corporate role
• Get energy from building teams and watching people grow
• Are comfortable with ambiguity and figuring things out as you go
• See this as a step toward senior operations or GM leadership

Bonus points: Robotics, autonomous systems, or tech operations experience. Contact center or

NOC background. Experience launching new sites. Lean/Six Sigma. Bilingual English/Spanish.

What We Offer

• Competitive salary and equity in a hyper growth business.
• Strong in-person culture: most of our team is in the office 3+ days a week in our loft office in North Beach.
• 18 days annual leave a year + public holidays.
• Annual learning and development budget.
• Paid trips to visit prospects, attend conferences, host events across UK, Europe and US.
• Company lunches twice a week.
• Monthly socials & bi-annual off-sites.