
Relay is revolutionizing e-commerce delivery with a tech-driven, hyperlocal network that enhances speed, sustainability, and efficiency. Their innovative approach replaces traditional delivery models, reducing costs and emissions while providing a seamless customer experience. With real-time tracking and a commitment to performance, Relay positions itself as a leading partner for retailers looking to elevate their delivery services. The company boasts a strong leadership team with extensive experience in logistics and technology, ensuring they are well-equipped to meet the demands of modern e-commerce.

Relay is revolutionizing e-commerce delivery with a tech-driven, hyperlocal network that enhances speed, sustainability, and efficiency. Their innovative approach replaces traditional delivery models, reducing costs and emissions while providing a seamless customer experience. With real-time tracking and a commitment to performance, Relay positions itself as a leading partner for retailers looking to elevate their delivery services. The company boasts a strong leadership team with extensive experience in logistics and technology, ensuring they are well-equipped to meet the demands of modern e-commerce.
What they do: Tech-driven hyperlocal last-mile and middle-mile delivery network for e-commerce
Founded: 2022
Headquarters (registration): England & Wales (Hatton Garden, London)
Recent funding: $35M Series A (Feb 2025)
Last-mile and middle-mile e-commerce logistics; reducing delivery time, cost and emissions for retailers.
2022
Transportation, Logistics, Supply Chain and Storage
$35,000,000
Round included participation from Project A and Prologis Ventures; announced to scale last-mile network in the UK and Europe.
“Plural Platform; participation from Project A Ventures and Prologis Ventures”
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Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction . Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people , making the online shopping experience seamless and accessible to everyone.
THE TEAM
The Opportunity Relay’s network spans sortation centres, pitstops, middle mile couriers, and last mile delivery partners. We grew 10x last year. For us to continue to grow and scale, these teams must operate smoothly, with enough supply to cover demand, create processes that can scale another 10x and beyond, and a consistently great experience for every person on the ground.
We are scaling our pitstops network this year: a growth that will break our operations unless we build systems that scale. This role owns the design and implementation of those systems. You'll build the onboarding, retention, and performance frameworks that enable us to activate many new Pitstops per week, maintain industry leading churn across thousands of locations, and scale operations without scaling headcount linearly.
This role will sit within the Middle Mile and Pitstops Squad and you'll work directly with product, engineering, and design to design how partners move through their entire lifecycle: exciting opportunity to work on everything from contract signature to their first parcel, daily operations, performance management, and off-boarding. You'll identify where automation, better tooling, or smarter workflows can reduce manual work and help us scale efficiently.
Why This Role Matters
What You'll Do
Design and implement lifecycle systems across onboarding, retention, and performance management
Identify the bottlenecks, feedback loops, and leverage points in how we scale our network
Use qualitative and quantitative data to understand where systems break and architect solutions
Work embedded with product and engineering to ship in-app features, automation, and operational tooling
Own outcomes: activation speed, churn rate, support efficiency, and network quality metrics
Move fast between strategy (designing the system) and operations (testing it on the ground with real partners)
Projects You'll Work On
Who Will Thrive in this role?
Fast and Focused Hiring Process
Compensation, Benefits & Workplace
Who Thrives at Relay?
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.