About The Role & Hiring Manager **** I joined Zenity because it’s tackling a new and complex security challenge that enterprises are just beginning to face, securing AI agents everywhere, fast and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working alongside a highly capable and ambitious team.

As a leader, I value ownership, direct feedback, and high standards. Our team operates with urgency and accountability, and I expect real ownership of customer outcomes, proactive communication, and a strong focus on delivering measurable impact for our customers.

This role plays a critical part in our next phase of growth. You’ll serve as the strategic technical lead for our most complex enterprise customers, owning executive engagement, technical orchestration, and cross-organizational coordination, directly influencing how large enterprises secure and govern AI agents.

This is a US based remote role supporting customers across both the East and West Coast. The role r equires flexibility to accommodate meetings across multiple U.S. time zones when needed and includes approximately 20–30% travel for customer on-site engagements and strategic meetings.

About Zenity Zenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale.

We deliver full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home-grown platforms, and end-user devices. Backed by $55M+ in funding, including a $38M Series B with strategic investment from Microsoft’s M12, Zenity is trusted by Fortune 500 enterprises globally.

Join us in shaping how AI agents are secured at enterprise scale.

What You’ll Do

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale.

Requirements:

• 6+ years of experience in customer-facing technical roles within SaaS, cybersecurity, or enterprise software environments, including ownership of complex enterprise accounts.

Interview Process:

Our interview process is designed to be transparent, conversational, and focused on real-world experience.

• Recruiter Screen (30 minutes) – Learn more about Zenity, the role, and how we work.
• Hiring Manager Interview (45–60 minutes) – A deeper discussion about your technical background, customer management approach, and escalation ownership.
• Exercise (QBR Presentation) – Prepare and present a strategic QBR-style review outlining customer status, technical priorities, risk areas, and next steps.
• People Team Interview (45 minutes) – A conversation focused on collaboration, work style, and alignment.
• VP Interview – VP of Field Engineering (30–45 minutes) – Discussion focused on technical depth, security expertise, and cross-functional execution.

Zenity is proud to be an equal opportunity employer. We enable enterprises to adopt AI agents securely and at scale, and that starts with building a team that reflects a wide range of perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact.