Location Designation: Hybrid - 3 days per week

Role Overview This role partners closely with Field Experience Value Stream (FXVS) stakeholders to evaluate, develop, and optimize programs and initiatives that support business objectives. The individual will apply advanced analytical skills to assess impact, identify trends, and deliver insights that inform strategic decision-making in a dynamic, fast-paced environment.

What You'll Do

• Partner with FXVS stakeholders across functions on new initiatives and assess the impact of programs and strategic efforts.
• Measure and monitor the effectiveness of strategic initiatives using key leading indicators (KLIs) and key performance indicators (KPIs).
• Interpret complex business challenges, identify trends, and recommend best practices to support data-driven decision-making.
• Identify opportunities for strategic optimization and provide actionable recommendations to FXVS SMEs.
• Leverage data analytics tools to develop complex queries and translate data into clear, meaningful insights for stakeholders.
• Conduct cost-benefit analyses to evaluate initiatives and support prioritization and investment decisions.
• Communicate complex and, at times, sensitive information clearly and thoughtfully to foster alignment and consensus across teams.
• Continuously enhance reporting, forecasting, and analytical capabilities to improve business decision-making processes.
• Support special projects, initiatives, and other ad hoc activities as needed.

What You'll Bring

Pay Transparency Salary Range:$119,000-$170,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 93316

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