Overview

We are hiring a Strategic Account Managers to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers.

This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.

What You Will Do

• Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
• Act as trusted advisor to operational and executive stakeholders
• Drive customer value realization and ROI through strategic account management
• Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
• Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
• Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
• Help build the foundation, processes, and playbooks for Customer Success at Sereact

What You Bring

• Strong understanding of intralogistics, automation, robotics, or industrial tech
• Experience managing and growing enterprise or strategic accounts
• Background in a scale-up or fast-growing environment
• Proven ability to drive commercial expansion and customer outcomes
• High technical affinity; engineering background a plus
• Excellent communication and stakeholder management skills
• Fluent in English (other languages are a plus)

Why Join

• One of the early hires in a critical customer-facing function
• High ownership and direct impact on revenue and retention
• Work at the intersection of AI, robotics, and real-world operations
• Competitive compensation, and growth opportunities