Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI
Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald
Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)
Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom
Company Overview
Problem Domain
Contact-center automation and customer service using conversational AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- March 2023
€20M (~$21M)
Series B- April 2024
$66M
Series D
$350M
Company press release announced Series D and reported valuation
Investor Signal
“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”
Founders
What we do
Join the Team
Staff Engineer
On-SiteBerlin, DE
On-Site • Berlin, DE
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Who you are
If you are eager to lead by example, inspire others, and push the boundaries of what’s possible in conversational AI, we invite you to join us on our journey to redefine the future of customer interaction
Expertise in designing, developing, and operating high-performance, low-latency software systems for real-time processing and streaming data
Deep proficiency in Python or TypeScript, with a focus on architecting scalable, maintainable, and testable solutions
Strong foundation in design patterns, clean coding, and data-intensive, event-driven systems (e.g., Kafka or Nats)
Advanced knowledge of API design principles for efficient and scalable data flow solutions
Mastery of testing methodologies and tools within a test-driven development environment
Deep understanding of how product analytics can drive user-centric insights and create business value
Expertise in designing systems and leading complex technical projects (9-18 months roadmap)
Thrives in fast-paced, agile environments, consistently delivering high-quality, scalable code while driving impactful projects to successful completion
Demonstrated strong leadership and collaboration skills, effectively communicating and working seamlessly across cross-functional teams to achieve shared business objectives
Passionate about mentoring and guiding junior and mid-level engineers, fostering a culture of knowledge sharing, continuous learning, and professional growth within the team
Proactively drives technical excellence, continuously learning and inspiring others to improve their skills and deliver impactful solutions
Strong spoken and written communication skills in English
Experience building agentic workflows that leverage large language models to accomplish complex tasks
What the job involves
The application process
Recruiter video call
Meet your manager
Live Coding Interview
System Design + Technical Leadership Interview
Meet our VP Engineering
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Startup jobs. A lot of them.
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At Parloa, our Engineering teams are united by a shared passion for crafting innovative solutions that are not only powerful but also intuitive and accessible
We are relentless in our pursuit to enhance the scalability, reliability, and performance of our systems, empowering both our customers and our fellow engineers to achieve more
As a Staff Software Engineer within our Agent-Runtime domain, you will play a pivotal role in shaping the technical strategy and driving our mission to transform the contact center industry
You’ll be entrusted with the design, development, and maintenance of mission-critical backend services—systems that serve as the backbone of Parloa’s success
This is a unique opportunity to work within a highly collaborative, cross-functional environment that celebrates diversity of thought, encourages creative problem-solving, and champions innovation at every level
Your expertise will have a direct impact on the evolution of our platform, making a tangible difference in the daily experiences of our users worldwide
You will work closely with Jürgen and Ciaran to build the Agent Runtime
Shape and Drive the Technical Vision: Define, communicate, and execute the technical roadmap for the Agent-Runtime domain, ensuring alignment with Parloa’s strategic objectives
Influence Architectural Excellence: Make and guide key architectural decisions, setting standards for scalability, security, and reliability across critical backend services
Champion Engineering Efficiency and Quality: Lead initiatives to optimize development workflows, improve system performance, and support sustainable growth
Lead by Example: Act as a technical leader within the team and organization, fostering a culture of continuous improvement, learning, and high performance
Bridge Technical Gaps: Proactively identify, analyze, and resolve gaps or inefficiencies in technical solutions and processes, collaborating across teams when needed
Advocate for Best Practices: Promote and enforce best practices in software design, testing, security, and operational excellence throughout the engineering lifecycle
Partner Cross-Functionally: Collaborate closely with Product, Infrastructure, and other teams to deliver resilient, observable, and high-performing systems
Own Service Quality: Define, monitor, and maintain Service Level Objectives (SLOs), ensuring exceptional service availability and reliability
Mentor and Grow Talent: Coach, mentor, and support engineers at all levels, sharing knowledge, driving technical discussions, and nurturing a growth mindset within the organization
Cultivate an Innovative Culture: Encourage experimentation, embrace diverse perspectives, and foster an environment where creativity and innovation thrive
Our Tech stack: Microsoft Azure, React/Redux, TypeScript, NodeJS, Python, FastAPI, Inversify, NestJS, Jest, Kubernetes, Docker, MongoDB, Redis
