Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
What: AI Agent Management Platform (voice & chat) for enterprise contact centers
Founded: 2018 (Berlin)
Founders: Malte Kosub and Stefan Ostwald
Recent funding: $350M Series D (Jan 2026) — reported $3B valuation
Headquarters / offices: Berlin; offices in Munich and New York
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Company Overview
Problem Domain
Enterprise customer service automation / contact center AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- Mar 30, 2023
€20M (~$21.7M)
Reported Series A in March 2023
Series B- Apr 24, 2024
$66M
Series B led by Altimeter Capital
Series C- May 6, 2025
$120M
Reported Series C announced May 6, 2025
Series D- Jan 15, 2026
$350M
Reported Series D valuing company at $3 billion
Investor Signal
“Backed by global venture firms including General Catalyst, Durable Capital, Altimeter Capital, EQT Ventures, Mosaic Ventures, Senovo, Newion and La Famiglia Growth”
Founders
What we do
Join the Team
Staff Engineer
On-SiteBerlin, DE
On-Site • Berlin, DE
Who you are
If you are eager to lead by example, inspire others, and push the boundaries of what’s possible in conversational AI, we invite you to join us on our journey to redefine the future of customer interaction
Expertise in designing, developing, and operating high-performance, low-latency software systems for real-time processing and streaming data
Deep proficiency in Python or TypeScript, with a focus on architecting scalable, maintainable, and testable solutions
Strong foundation in design patterns, clean coding, and data-intensive, event-driven systems (e.g., Kafka or Nats)
Advanced knowledge of API design principles for efficient and scalable data flow solutions
Mastery of testing methodologies and tools within a test-driven development environment
Deep understanding of how product analytics can drive user-centric insights and create business value
Expertise in designing systems and leading complex technical projects (9-18 months roadmap)
Thrives in fast-paced, agile environments, consistently delivering high-quality, scalable code while driving impactful projects to successful completion
Demonstrated strong leadership and collaboration skills, effectively communicating and working seamlessly across cross-functional teams to achieve shared business objectives
Passionate about mentoring and guiding junior and mid-level engineers, fostering a culture of knowledge sharing, continuous learning, and professional growth within the team
Proactively drives technical excellence, continuously learning and inspiring others to improve their skills and deliver impactful solutions
Strong spoken and written communication skills in English
Experience building agentic workflows that leverage large language models to accomplish complex tasks
What the job involves
The application process
Recruiter video call
Meet your manager
Live Coding Interview
System Design + Technical Leadership Interview
Meet our VP Engineering
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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At Parloa, our Engineering teams are united by a shared passion for crafting innovative solutions that are not only powerful but also intuitive and accessible
We are relentless in our pursuit to enhance the scalability, reliability, and performance of our systems, empowering both our customers and our fellow engineers to achieve more
As a Staff Software Engineer within our Agent-Runtime domain, you will play a pivotal role in shaping the technical strategy and driving our mission to transform the contact center industry
You’ll be entrusted with the design, development, and maintenance of mission-critical backend services—systems that serve as the backbone of Parloa’s success
This is a unique opportunity to work within a highly collaborative, cross-functional environment that celebrates diversity of thought, encourages creative problem-solving, and champions innovation at every level
Your expertise will have a direct impact on the evolution of our platform, making a tangible difference in the daily experiences of our users worldwide
You will work closely with Jürgen and Ciaran to build the Agent Runtime
Shape and Drive the Technical Vision: Define, communicate, and execute the technical roadmap for the Agent-Runtime domain, ensuring alignment with Parloa’s strategic objectives
Influence Architectural Excellence: Make and guide key architectural decisions, setting standards for scalability, security, and reliability across critical backend services
Champion Engineering Efficiency and Quality: Lead initiatives to optimize development workflows, improve system performance, and support sustainable growth
Lead by Example: Act as a technical leader within the team and organization, fostering a culture of continuous improvement, learning, and high performance
Bridge Technical Gaps: Proactively identify, analyze, and resolve gaps or inefficiencies in technical solutions and processes, collaborating across teams when needed
Advocate for Best Practices: Promote and enforce best practices in software design, testing, security, and operational excellence throughout the engineering lifecycle
Partner Cross-Functionally: Collaborate closely with Product, Infrastructure, and other teams to deliver resilient, observable, and high-performing systems
Own Service Quality: Define, monitor, and maintain Service Level Objectives (SLOs), ensuring exceptional service availability and reliability
Mentor and Grow Talent: Coach, mentor, and support engineers at all levels, sharing knowledge, driving technical discussions, and nurturing a growth mindset within the organization
Cultivate an Innovative Culture: Encourage experimentation, embrace diverse perspectives, and foster an environment where creativity and innovation thrive
Our Tech stack: Microsoft Azure, React/Redux, TypeScript, NodeJS, Python, FastAPI, Inversify, NestJS, Jest, Kubernetes, Docker, MongoDB, Redis
