Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
TL;DR
What: AI Agent Management Platform (voice & chat) for enterprise contact centers
Founded: 2018 (Berlin)
Founders: Malte Kosub and Stefan Ostwald
Recent funding: $350M Series D (Jan 2026) — reported $3B valuation
Headquarters / offices: Berlin; offices in Munich and New York
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Company Overview
Problem Domain
Enterprise customer service automation / contact center AI
Founded
2018
Industry
Software Development
Funding Track Record
€20M (~$21.7M)
Reported Series A in March 2023
$66M
Series B led by Altimeter Capital
$120M
Reported Series C announced May 6, 2025
$350M
Reported Series D valuing company at $3 billion
Investor Signal
“Backed by global venture firms including General Catalyst, Durable Capital, Altimeter Capital, EQT Ventures, Mosaic Ventures, Senovo, Newion and La Famiglia Growth”