What the job involves

• We’re looking for a highly experienced and strategic Staff DevOps Engineer to join our Development Operations (DevOps) team
• The DevOps team is responsible for building and maintaining the foundational infrastructure and tools that power Ada
• At the Staff level, you will not only deliver excellent technical solutions but also shape the future of our infrastructure strategy, raise the bar for engineering quality, and multiply the impact of our engineering organization
• You will act as a trusted technical leader, setting direction on architecture, reliability, scalability, and developer experience
• Your role extends beyond execution: you will partner across teams and functions, ensure technical alignment, and coach other engineers to grow Ada’s long-term operational excellence
• Architect, build, and support scalable and highly reliable software systems that power Ada’s platform growth
• Lead the design and implementation of resilient cloud infrastructure (multi-region, multi-cloud where appropriate) to ensure uptime, scalability, and operational safety
• Continuously analyze and optimize infrastructure for reliability, performance, and cost—removing bottlenecks, modernizing tooling, and streamlining workflows
• Support developer tools and processes (CI/CD pipelines, deployment frameworks, environment provisioning) to maximize engineering velocity
• Troubleshoot and resolve complex infrastructure issues, acting as a consulted technical authority for service-specific infrastructure needs
• Implement advanced DevOps practices across infrastructure as code, deployments, monitoring, and platform abstractions
• Participate in and elevate on-call operations, ensuring lessons learned from incidents drive systemic improvements
• Own and set the technical vision for Ada’s infrastructure—ensuring scalability, resiliency, and developer productivity as we grow
• Establish and maintain reliability standards across all DevOps practices
• Lead cross-cutting initiatives to improve uptime, resiliency, and incident response processes across the company
• Define and enforce SLOs/SLAs for infrastructure services and ensure observability is built into all systems
• Drive proactive identification and resolution of systemic reliability risks
• Create and evolve platform abstractions that simplify product engineering workflows and reduce operational toil
• Partner with engineering and product teams to embed reliability and scalability considerations into product architecture
• Establish repeatable patterns, frameworks, and tooling to accelerate developer velocity
• Coach and mentor senior and mid-level engineers across the org, amplifying their impact through knowledge sharing and technical guidance
• Contribute to Ada’s culture of engineering excellence by demoing solutions, leading design reviews, and setting organizational standards
• Partner with engineering leadership to ensure technical initiatives are prioritized and executed with business impact in mind
• Serve as a trusted partner to Product, Design, and GTM teams—translating technical decisions into clear business outcomes
• Represent DevOps in executive and cross-functional forums, ensuring Ada’s infrastructure strategy is aligned with company-wide objectives
• Outcomes
• Ada’s infrastructure remains scalable, reliable, and cost-effective while supporting rapid growth
• Systemic improvements to uptime, resiliency, and developer velocity are delivered and measurable
• Cross-team initiatives reduce operational toil, improve incident response, and strengthen engineering health
• Product engineering teams move faster and more confidently because of infrastructure abstractions, patterns, and tooling you define
• Staff+ influence is visible: engineers across the org adopt your standards, practices, and frameworks, raising the overall bar of engineering quality
• Engineering leaders view you as a multiplier who drives organizational impact, not just individual contribution

Benefits

• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities