
Molten Cloud empowers rights-holders of digital media content. Molten Cloud platform transforms media rights, content, and royalties management, radically simplifying global operations. Leveraging its domain expertise and deep capabilities, the Molten Cloud infrastructure empowers its film/TV customers with real-time analytics and tools to accelerate deal-making and content monetization worldwide. For more information visit https://moltencloud.com

Molten Cloud empowers rights-holders of digital media content. Molten Cloud platform transforms media rights, content, and royalties management, radically simplifying global operations. Leveraging its domain expertise and deep capabilities, the Molten Cloud infrastructure empowers its film/TV customers with real-time analytics and tools to accelerate deal-making and content monetization worldwide. For more information visit https://moltencloud.com
Core product: Cloud platform for rights, royalties, content and delivery operations for film & TV
Founded / HQ: 2018 — Cambridge, Massachusetts
Team origins: Founded by a team out of MIT; Arjun Mendhi listed as Founder & CEO
Notable investors: Seed round participants include Abstract Ventures, Ashton Kutcher, Jack Dorsey, Michael Ovitz
Employees: ~49
Operational complexity in managing media rights, royalties, content assets, and multi-platform distribution for film and TV companies.
2018
Software Development
7M
Seed round announced with participation from individual and institutional investors.
“Backed by a seed syndicate including venture firm Abstract Ventures and notable individual investors such as Ashton Kutcher, Jack Dorsey and Michael Ovitz”
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Molten Cloud is revolutionizing how the media industry manages its most critical operations. Our cloud platform empowers studios, broadcasters, distributors, streamers, and other media businesses to modernize outdated systems for rights, royalties, and content operations. With a modular approach and a global multi-cloud infrastructure, Molten Cloud enables customers to scale faster, operate more efficiently, and unlock new revenue streams, while paying only for the tools they need.
We partner with some of the world’s leading media companies, including Mubi, Radial Entertainment, Angel Studios, Black Bear Pictures, Highland Films, Electric Entertainment, and many others across six continents. Founded at MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by top-tier venture funds and investors, including Jack Dorsey, Ashton Kutcher, and Michael Ovitz.
As the Senior Technical Account Manager, you are the trusted technical advisor, face of Molten and advocate for Molten customers, ensuring successful adoption, value realization, and long-term retention while championing customer needs with internal teams.
This role will be 100% remote with great compensation & benefits
Note that this role will work on ET (Boston / NYC) hours. Able to work in the US Eastern Time Zone — Essential, since we have clients in Europe who can only meet in the morning work hours of ET.
In this position, your key areas of responsibility are:
A. Primary liaison : Act as the primary technical liaison for assigned accounts, ensuring smooth onboarding, adoption, and ongoing usage.
B. VOC: Partner with product and sales to escalate issues, influence roadmap priorities, and represent the customer’s voice.
C. Customer success: Drive customer success through proactive guidance, technical best practices, and solution design.
In this position, your key areas of authority are:
A. Recommend and guide implementation decisions (architecture, integrations, configurations).
B. Own and drive issue escalations with internal teams on behalf of customers.
C. Influence product direction by highlighting critical customer feedback and usage patterns.
In this position, your key areas of accountability are:
A. Customer Satisfaction & Advocacy : Measured by NPS, referenceability, and relationship health.
B. Adoption & Value Realization : Customers achieve measurable business outcomes using the product.
C. Customer Retention & Expansion : Renewal rates, expansion opportunities, and churn prevention.
Qualifications
Our culture: is about being rigorous at work and celebrating our big and small wins as a team. At MOLTEN, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. From day one, every developer is given the power, support, and trust to deploy production code.