Yamaha has an excellent opportunity for a Sr. Service Engineer - Semiconductor to join our YMUS Robotics Division! This role serves as a senior technical expert for YMUS Robotics service activities within the Semi business, leading the resolution of complex customer issues and driving continuous improvement in equipment performance and service quality. The Sr. Service Engineer - Semi provides advanced application and process support, leads critical installs and development projects for semiconductor customers, and acts as a key liaison between customers, Sales, and Japan/factory engineering. The role also provides technical leadership to other engineers, standardizes best practices, and contributes to service strategy and capability building for the Semi segment.

What You'll Be Doing

• Lead complex remote and onsite technical support and escalations for Semi customers and distributors, especially for high-impact or repeated issues; analyze log files and multi-source data, determine root cause, coordinate with AYC (XRC)/factory engineering, and drive long-term corrective actions.
• Plan and lead onsite service projects (primarily in assigned region) including complex installations, retrofits, upgrades, vendor qualifications, and customer production ramp support for Semi applications, coordinate scope, schedule, and resources with customers and internal stakeholders.
• Drive preventive and corrective maintenance standards by defining best practices for Semi tools, optimizing service procedures, and guiding critical spare strategies; personally handle the most complex maintenance and recovery situations.
• Lead advanced application and process support at Semi customer sites (UPH, operating rate, molding quality, cycle time improvement), including recipe creation, trials, prototyping, and coordinating machine and software modifications with design/factory engineering.
• Act as key technical liaison to factory/Japan engineering and management to eliminate systemic Semi-related issues, shape product/service roadmaps, and manage development-type customer projects (NDA/CNDA handling, requirement definition, specification alignment).
• Provide technical leadership and mentoring to Service Engineers and distributors by coaching on troubleshooting approaches, reviewing complex cases, and helping prioritize and plan Semi-related field activities and projects.
• Partner with Sales and Business Development on strategic Semi opportunities by providing pre/post-sales technical input, customer visit support, and application feasibility evaluations; identify and communicate future business opportunities discovered during service activities.
• Support business travel and onsite logistics (domestic/international) related to complex Semi projects, buy-offs, demonstrations, and key customer reviews; complete required reporting and support export/import of critical service parts.
• Oversee technical readiness of Semi demo/training facilities by defining required configurations, leading complex setups, and ensuring equipment and materials support effective demonstrations and training content.

What You Need To Be Successful

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’s In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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