To be successful in this role, you will have a builder, driver and owner mentality - you are energized by problem-solving, an exceptional collaborator, biased toward action, and an organized thinker. You proactively seek opportunities to drive operational improvements and develop innovative, thoughtful solutions to support your partners.

What you’ll be doing:

• Own and evolve our core product operating processes across the product ecosystem; Identify operational friction, inefficiencies and gaps, and proactively drive systemic improvements
• Implement tooling, automation and documentation to improve visibility, predictability and scalability of product operations, while enabling AI-ready workflows, data foundations and decision support
• Partner closely with Product, R&D, CSM, Ops, GTM and Finance leaders to translate strategy into executable plans, milestones, and measurable outcomes; proactively remove blockers and drive execution
• Manage internal initiatives and projects accelerating business growth and strategy, and act as a trusted operator for complex, ambiguous initiatives that span beyond a single product or team
• Drive critical operating reviews, including execution check in, customer feedback loops and core prioritization discussions.
• Communicate product goals, progress and performance data to stakeholders at all levels, including executive leadership

Requirements:

• 5+ years of experience in Product Operations, Product Management, Business Operations, Program Management, or equivalent roles in enterprise B2B high-growth environments
• Proven experience operating in highly complex organizations with multiple stakeholders and dependencies; you must have a track record of executing on large, cross-functional processes and initiatives
• Self-starter, comfortable operating in fast-paced, ambiguous environments and driving clarity where none exists
• Strong ability to translate strategy into execution through processes, frameworks and clear measurements
• Highly analytical and structured, with a strong bias toward data, metrics and operational rigor; you must be able to structure complex analyses to derive insights.
• Strong problem-solving mindset with a track record of owning outcomes end-to-end
• Proven experience designing and improving processes, successfully effecting change in mid-to-large organizations
• Excellent communication and influencing skills, with experience working closely with senior leadership
• BA/BSc in a quantitative discipline - Must; MBA is an advantage
• Hands on data analysis skills (SQL / R)
• Familiarity with Salesforce / Jira / Tableau / Looker
• Experience working with Databricks, Claude, Google Studio, Productboard (or equivalent) - advantage