Veyn AI

Veyn AI provides advanced conversational and generative AI solutions for businesses seeking improved customer interactions. It uses AI Fulfillment and Agentic AI to deliver proactive and intuitive…

Agentic aiCall Center SolutionsChat AiConversational AiGenerative AiNatural Language ProcessingNLPQuality ControlSpeech AnalyticsVoice Aiveyn.ai

Veyn AI

Veyn AI provides advanced conversational and generative AI solutions for businesses seeking improved customer interactions. It uses AI Fulfillment and Agentic AI to deliver proactive and intuitive…

Agentic aiCall Center SolutionsChat AiConversational AiGenerative AiNatural Language ProcessingNLPQuality ControlSpeech AnalyticsVoice Aiveyn.ai

HQLondon, GB

Team Size33

Open Jobs1

Total Funding-

Latest FundraiseUnknown

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Sr. Product Manager - Customer Experience AI

On-SiteIslamabad, Islāmābād, PK

On-Site • Islamabad, Islāmābād, PK

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Senior Product Manager — Customer Experience AI

Full-Time | On-Site / Hybrid | Islamabad, Pakistan | 10 AM – 7 PM | 1 Open Position

ABOUT VEYN.AI

Veyn.ai is redefining customer experience through Conversational AI and Generative AI. Our platform powers intelligent automation and agentic AI capabilities that enable businesses to engage customers proactively, operate efficiently, and scale beyond what traditional solutions allow. We build for outcomes — setting new industry benchmarks and unlocking growth for the enterprises we serve.

THE ROLE

We are looking for a Senior Product Manager to lead the client-facing delivery of our AI-powered customer intelligence platform for a major enterprise client. You will be the single point of ownership — bridging enterprise stakeholders and Veyn.ai's engineering and AI teams — driving the project from discovery through go-live. This is a high-visibility role with direct impact on how a large organisation understands and optimises thousands of daily customer interactions.

REPORTING STRUCTURE

Reports directly to the Chief Executive Officer / Chief Product Officer.

WHAT YOU WILL DO

Client & Stakeholder Management

• Own the enterprise client relationship end-to-end, from discovery to go-live.

• Lead requirements workshops, stakeholder alignment sessions, and executive presentations.

• Translate business objectives into precise, actionable product requirements.

• Proactively manage scope, timelines, and expectations — escalating risks before they become problems.

Product Definition & Delivery

• Define user stories, acceptance criteria, evaluation frameworks, and analytics dashboards.

• Own end-to-end project planning, milestone tracking, and UAT through go-live.

• Coordinate cross-functional delivery across engineering, AI/ML, QA, and UX teams.

Technical Coordination

• Translate business requirements into technical specifications for engineering and AI/ML teams.

• Oversee integration across contact centre platforms (Genesys, Avaya), CRMs (Salesforce), and messaging tools (Infobip).

• Define API specs, data mapping, and transformation logic; ensure data quality, security, and compliance.

WHAT YOU BRING

Education: Bachelor's degree in Computer Science, Business, Engineering, or a related field.

Experience: 5+ years in product management, solutions delivery, or business analysis — with at least 2 years in a client-facing enterprise role.

Domain Knowledge

• Strong understanding of contact centre operations and CX metrics: CSAT, NPS, FCR, AHT.

• Hands-on experience with CRM systems (Salesforce, HubSpot, Dynamics) and/or call centre platforms (Genesys, Avaya, Five9).

Technical Fluency

• Comfortable working with APIs, data pipelines, and system integration concepts.

• Experience with SaaS products, cloud platforms (AWS, Azure, GCP), and agile/scrum delivery.

• Working knowledge of data privacy standards: GDPR, CCPA.

AI & Analytics (Preferred)

• Exposure to AI/ML-based analytics, conversation intelligence, or NLP products.

• Experience defining evaluation frameworks and scoring methodologies for AI outputs.

Communication & Leadership

• Proven ability to manage enterprise client relationships and present to C-level stakeholders.

• Strong written and verbal communication; able to align diverse technical and non-technical audiences.

NICE TO HAVE

• Experience in telecom, hospitality, e-commerce, or high-volume CX environments.

• Prior exposure to the Middle East or GCC market.

• Familiarity with integration platforms such as MuleSoft or Dell Boomi.

• Certification in product management (CSPO, Pragmatic) or business analysis (CBAP, PMI-PBA).

• Working knowledge of SQL, Python, or data visualisation tools (Tableau, Power BI).

WHAT SUCCESS LOOKS LIKE

• A production-ready AI customer intelligence platform delivered on time and to spec.

• A trusted advisory relationship with the enterprise client's stakeholders.

• Seamless multi-platform integration with minimal disruption to client operations.

• Measurable improvement in the client's CX outcomes and operational efficiency.

WHY JOIN VEYN.AI

The team We build, publish, and ship. Our team spans PhD researchers, engineers who patent, and PMs who close enterprise deals. The tech is real, the problems are hard, and the people around you will make you sharper. Veyn.ai is where serious AI careers are built.

COMPENSATION & BENEFITS

Salary: Market competitive, commensurate with experience.

Benefits:

• Fuel Allowance

• Health Insurance

• Leave Encashment

• Paid Leaves

HOW TO APPLY

Apply directly through LinkedIn, or send your CV to careers@veyn.ai with the position title in the subject line. Applications are reviewed on a rolling basis — early applicants are given priority.