Job Title: Sr. Observability Engineer Location: Charlotte, NC - Irving, TX, Iselin, NJ Employment Type: Full-Time

About This Role An observability engineer designs, implements, and maintains systems to monitor, analyze, and report on the health and performance of software applications and infrastructure, ensuring high availability, performance, and security. They are crucial in understanding complex IT systems and proactively addressing potential issues

In This Role, You Will

• Designing and Implementing Observability Pipelines: Observability engineers create robust pipelines to collect, aggregate, and analyze data from various sources.
• Monitoring and ing: They establish monitoring systems and s to detect anomalies and performance issues in real-time.
• Metric & Instrumentation Standards: Defining common metric standards for every stage of the Application Lifecycle process and Instrumentation standards and scripting including OTel standards alignment
• Data Analysis and Visualization: They analyze telemetry data (logs, metrics, traces) to gain insights into system behavior and identify trends.
• Incident Response: They investigate and troubleshoot incidents, using observability data to understand the root cause and implement solutions.
• Collaboration and Communication: They collaborate with development, SRE, and other teams to ensure observability practices are integrated into workflows and to share insights.
• Staying Up-to-Date: They stay current with the latest trends in observability, logging, monitoring, and cloud technologies.
• Documentation and Knowledge Sharing: They create comprehensive documentation for observability systems and processes and share knowledge with other teams.

Skills And Knowledge

• Strong understanding of distributed systems: They need to understand the complexities of modern architectures, including microservices, cloud-native environments, and hybrid infrastructure.
• Proficiency in observability tools: They are familiar with tools for logging, metrics, and tracing, such as ELK Stack, Prometheus, Grafana, and distributed tracing systems.
• Data analysis and visualization skills: They can analyze telemetry data to identify trends and patterns and create visualizations to communicate insights.

Required Qualifications

• Demonstrated experience in Observability monitor, analyze, and report on the health and performance of software applications and infrastructure .

Desired Qualifications 8 + years of experience in observability, monitoring, and reliability engineering across largescale enterprise or cloudnative environments.

Strong expertise in observability tools and platforms such as Prometheus, Grafana, ELK/OpenSearch, Splunk, Dynatrace, AppDynamics, or equivalent.

Hands on experience designing and implementing observability pipelines for logs, metrics, and traces in distributed systems.

Deep understanding of OpenTelemetry (OTel) , including instrumentation standards, collectors, exporters, and vendorneutral telemetry architectures.

Strong analytical and troubleshooting skills , using telemetry data for incident investigation, rootcause analysis, and performance optimization.

Proficiency in scripting and automation (Python, Go, Bash/PowerShell) with strong collaboration skills to work across Dev, SRE, and Platform teams.

Work Environment & Benefits

• Hybrid Work Model: Combination of on-site and remote work, depending on business needs.
• Collaborative Culture: Work closely with cross-functional teams, vendors, and senior leadership.
• Professional Development: Access to training programs, certifications, and career advancement opportunities.
• Global Impact: Support a mission-critical network infrastructure serving millions of customers worldwide.

Skills Equal opportunity Employer: Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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