The Opportunity The $1.2T automotive industry is a pillar of American culture, driving people’s daily lives and 5% of the national GDP. However, it is also one of the most antiquated industries. 90% of car purchases still happen through traditional dealers that are stuck with 20th-century tech and consumer experiences that no one enjoys.

Dealers are struggling now more than ever—net margins have shrunk to 1-2%, driven by heavy competition, lower consumer spending, and rising operational costs. However, dealers can’t evolve their workforce and scale engagement with bad tech and data. It is no wonder that 2 out of 3 consumers do not return to their dealers after purchasing a car. Dealers that don’t modernize their consumer experience soon aren’t just behind—they’re facing an existential crisis.

There is a massive opportunity right now to change how dealers operate and interact with consumers across the entire customer lifecycle. There is no way that dealers in 10 years can compete with software built in the 80s. That is our mission—to evolve the consumer experience of buying and servicing cars to the 21st century.

Who’s Mia? Mia is the fastest and most humanlike customer service agent for dealerships. We started by rescuing inbound phone calls: Mia speaks like a human, answers the phone 24/7/365, and automates appointments so stores never miss a phone lead again. Mia is now rapidly expanding her communication abilities with additions like texting and outbound campaigns.

In the midterm, Mia will automate inbound & outbound consumer traffic across all digital channels as the modern communications engine for dealers. In the long term, Mia will be the general operating system driving broader dealer workflows—marking a shift from automating communications to automating the dealership itself.

Dealers will evolve to a fundamentally new operating model with consolidated, high-impact software that uplifts the workforce and drives unprecedented efficiencies. Consumers will receive an enjoyable car-buying and servicing experience that matches modern expectations and inspires dealer loyalty.

About The Role We’re looking for a Senior Director of OEM Partnerships who’s passionate about building high-impact strategic alliances and accelerating revenue through OEM and enterprise automotive relationships. At Mia, you’ll help shape the next generation of conversational AI that’s redefining how automotive dealerships engage with customers.

Who You Are You are a seasoned partnerships executive with deep automotive industry expertise, a proven track record of closing complex OEM and enterprise deals, and an extensive network you can activate immediately. You thrive in high-growth environments, excel at creating structure from ambiguity, and consistently deliver measurable, strategic revenue outcomes.

What You’ll Do

• Lead OEM, enterprise, and channel partnership strategy—owning pipeline development, negotiations, and deal execution end-to-end.
• Leverage your existing book of automotive industry contacts to accelerate partnership motion and unlock new revenue opportunities.
• Drive large-scale business development initiatives, including co-sell models, platform integrations, and long-term strategic alliances.
• Build and manage executive-level relationships with OEMs, major dealer groups, and industry technology partners to expand Mia’s footprint.
• Partner cross-functionally with Product, GTM, and Leadership to shape partnership offerings, influence roadmap decisions, and ensure successful partner activation.

What We're Looking For

• 8+ years of experience in partnership sales, business development, or OEM enterprise relationships within the automotive ecosystem.
• Demonstrated success closing large, multi-year partnership agreements at the OEM or enterprise level.
• Deep automotive industry network and the ability to bring an active book of business/contacts.
• Strong understanding of SaaS solutions, data integrations, and co-sell/partner revenue models.

What Makes You Stand Out (Nice To Haves)

• Experience working in a 0 → 1 environment or building new partner programs from scratch.
• Prior founder or early GTM leadership experience.
• Background in dealership technologies, digital retailing, CRM/DR platforms, or automotive martech ecosystems.
• Expertise in structuring complex commercial agreements or multi-partner GTM ecosystems.

Why Mia

• Equity participation through stock options.
• Fully paid health, vision & dental insurance for employees.
• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.