Siemens Healthineers is a global MedTech company dedicated to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. Their comprehensive portfolio covers the entire care continuum, from in vitro and in vivo diagnostics to image-guided therapy and cancer care. Leveraging strengths in patient twinning, precision therapy, and digital solutions including AI, they aim to address the world's most critical health challenges, enhance operational efficiency, and expand access to care. The company positions itself at the center of clinical decision-making, with nearly three-quarters of critical clinical decisions influenced by their solutions, and 90% of leading hospitals trusting their expertise.
Siemens Healthineers is a global MedTech company dedicated to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. Their comprehensive portfolio covers the entire care continuum, from in vitro and in vivo diagnostics to image-guided therapy and cancer care. Leveraging strengths in patient twinning, precision therapy, and digital solutions including AI, they aim to address the world's most critical health challenges, enhance operational efficiency, and expand access to care. The company positions itself at the center of clinical decision-making, with nearly three-quarters of critical clinical decisions influenced by their solutions, and 90% of leading hospitals trusting their expertise.
Public status: Publicly listed (Frankfurt Stock Exchange, ticker SHL)
Employees: 47,765
Notable acquisition: Varian Medical Systems (completed April 15, 2021)
Company Overview
Problem Domain
Improving diagnostic and therapeutic workflows across the healthcare continuum, increasing operational efficiency, and expanding access to clinical care.
Industry
MedTech
Funding Track Record
Total Funding: 2758200000.00
Stage: Public company
Founders
What we do
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Join the Team
Sr. Data Scientist / Customer Experience Analytics
On-SiteNewark, US
On-Site • Newark, US
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
We are seeking a Lead Data Scientist to drive data-driven innovation in healthcare diagnostics customer service. This role focuses on leveraging machine learning, predictive analytics, and AI to enhance patient support, optimize service operations, and improve customer experiences. You will lead a team of data scientists and collaborate with cross-functional teams to develop models that enhance efficiency, reduce response times, and personalize customer interactions.
Key Responsibilities
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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AI & Predictive Analytics: Develop and deploy machine learning models to predict service demands, optimize resource allocation, and improve diagnostics support.
Natural Language Processing (NLP): Implement AI-driven chatbots, speech recognition, and sentiment analysis to enhance automated customer interactions.
Data Engineering & Processing: Work with large healthcare and customer interaction datasets, ensuring compliance with HIPAA and data privacy regulations.
Operational Optimization: Analyze call center data, service requests, and diagnostic workflows to improve response times and customer satisfaction.
Leadership & Collaboration: Lead and mentor a team of data scientists, partnering with customer service, IT, and healthcare professionals to translate data insights into actionable strategies.
AI/ML Implementation: Research and integrate cutting-edge AI techniques for personalized customer engagement and predictive maintenance of diagnostic equipment.
Performance Monitoring & Reporting: Track model performance, measure service improvements, and present insights to leadership.
Maintains network to customers, business experts and other subject matter experts to understand business data analytics requirements and identify data analytics driven business opportunities.
Develops and tests prototypes in an industrial environment, validates and communicates results to answer targeted business questions.
Develops marketable (product grade quality) analytic models, configures and deploys algorithms, selects optimal tool and define visualization method/tool to display results.
Sets up visualization systems to display results in most appropriate way based on cognitive science.
Defines and provides requirements to IT infrastructure.
Determines sustainable processes to support fast growing data volumes and ensuring of data quality and data accessibility together with the data architect.
Required Qualifications
Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, or a related field (Ph.D. preferred).
5-8+ years of experience in data science, with a proven track record of leading teams and projects.
Expertise in Data Bricks, Python, R, SQL, and machine learning frameworks (TensorFlow, PyTorch, etc).
Experience in healthcare analytics, customer service analytics, or diagnostic equipment service optimization.
Familiarity with HIPAA, GDPR, and other healthcare data privacy regulations.
Strong experience with cloud platforms (Data Bricks, Azure, Snowflake) and big data technologies (PowerBI, Spark, Hadoop).
Excellent communication skills with the ability to explain complex concepts to non-technical stakeholders.
Preferred Qualifications
Experience in deploying AI models for real-time customer interactions or service optimization.
Knowledge of speech analytics, conversational AI, and virtual assistants.
Background in predictive maintenance for diagnostic equipment.
Familiarity with electronic health records (EHR) and diagnostic data integration.
Who we are
: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The Annual Base Pay For This Position Is
Min $148,700 - Max $223,000
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement:
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law:
Applicants and employees are protected under Federal law from discrimination.
Reasonable Accommodations:
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice:
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control:
“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy:
We care about your data privacy (https://www.siemens-healthineers.com/careers/recruitment-application-privacy-notice) and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
